your community, but around the world. A Military Planning Project Manager is expected to manage multiple facilities planning projects... ...surveys, asset evaluations (AEs), planning charrette reports (PCRs), customer co…
Customer Support · Jacksonville, FL
Customer Success Manager jobs in Jacksonville, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
374
Open roles today
$25–$57/hr
Typical pay range
$78k
Median, full-time
12
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Open customer success manager roles
12 shown of 374 · sorted by freshness
bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
training and the latest sales technology to help you achieve success? Are you looking to join a fast-paced, inclusive environment with... ...them address payroll, HR, benefits, compliance, and workforce management challe…
$113.93k - $242.11k
and storage), Coal Combustion Residual Management, Environmental Site Assessment and Remediation... ...a hybrid workstyle model and the successful candidate will be aligned to one of our... ...a focus on delivering an ex…
ourselves: What is our impact on the world?Watch Our Story:' Water Business Group is growing, and we are looking for experienced Project Managers to help lead our program forward. This is an exciting opportunity to join…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
developing new business through direct to customer outreach and high-level agency contacts... ...pricing based on guidelines from management. Negotiates fees or services with clients... ...those that must be met by an em…
A career in transportation is more than bridges, roads, and rail. As we plan, design, and manage projects that move people and goods from Point A to Point B, we create connections that transform our communities. Every ai…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
maintaining analytical rigor and consistency under executive timelines. Success depends on the ability to influence, align, and guide cross-... ...multi-scenario and sensitivity analysis, dynamic assumption management, a…
$140k - $180k
Role description:Arcadis seeks a Senior Account Leader/Project Manager to join our team to support the growth of water, wastewater,... ...Leaders, Area Managers, Project Managers and Technical Experts to successfully win…
peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in... ...as an Ameris Bank teammate.The Senior Homebuilder Relationship Manager is respon…
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What customer success managers earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $52k–$68k |
| Mid level | $32–$43 | $66k–$89k |
| Senior | $41–$57 | $85k–$118k |
Adjusted for the Jacksonville market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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