will ensure delivery of exceptional service to Gallagher’s clients by championing Branch initiatives and priorities, proactively managing complex accounts and mentoring team members. You will e xemplify the highest ethic…
Customer Support · Jacksonville, FL
Customer Success Manager jobs in Jacksonville, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
804
Open roles today
$25–$57/hr
Typical pay range
$78k
Median, full-time
2
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer success manager roles
12 shown of 804 · sorted by freshness
care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been describ…
prospecting and 200 marketing calls each week. Utilize and manage customer relationship management system (CRM) to maintain all... ...history working in a B2B sales environment, and track record of success. ~“Hunter” sal…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide... ...Join us as a Strategic Account Manager and play a key role in growing... ...while ensuring exceptional service and…
$45k - $50k
the Role We're looking for a motivated, people-first Owner Success Manager to join our growing team. In this role, you will support our... ...career who is passionate about hospitality, real estate, or customer success a…
Description: Position Summary The OEM Account Manager will serve as the primary commercial contact for assigned OEM customers, managing strategic relationships and... ...adoption of Sy-Klone solutions, and ensure success…
a driven, goal-oriented Sales Account Manager with a passion for results to join our... ...in Jacksonville, FL. We serve a global customer base of airlines, OEMs, and MROs with distribution... ...: Experience: 3-5 years…
We are currently hiring multiple Remote Customer Support Coordinators to join our growing team. This position is fully remote and designed for individuals who enjoy assisting others and working in a flexible environment.…
Job Description Job Description Partner Success Manager – CT&I We are PEAC Solutions—large enough to finance the globe, yet small enough to stand shoulder-to-shoulder with our customers. We believe in the power of partne…
Job Description Job Description At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks th…
$30 - $45 per hour
with a supportive team committed to your success Income (On Average): $30hr - $45hr (... ...Responsibilities: Recruit, train, and manage a team of residential canvassing... ...generate leads and convert prospects into cu…
02
What customer success managers earn in Jacksonville
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $52k–$68k |
| Mid level | $32–$43 | $66k–$89k |
| Senior | $41–$57 | $85k–$118k |
Adjusted for the Jacksonville market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
06
Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
Ten quiet minutes a day
Applying for customer success manager jobs in Jacksonville?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.