Job Summary We are seeking a highly organized and results-driven Project Manager to lead and coordinate projects from initiation through delivery. The ideal candidate will have a strong technical background, excellent co…
Customer Support · Orlando, FL
Customer Success Manager jobs in Orlando, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
576
Open roles today
$26–$59/hr
Typical pay range
$81k
Median, full-time
9
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Open customer success manager roles
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bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management... ...Tolling Market Lead will be responsible for the growth and success of t…
real estate investment and hospitality management company with over $15 billion of assets... ...disposition. Highgate continues to demonstrate success in developing a diverse portfolio of... ....Act as the hotel’s voice…
facing our clients and communities.In the role of Area Marketing Manager, we'll count on you to: Retain, develop and supervise proposal... ...measure overall competitivenessRecognize and celebrate pursuit successes and m…
:Job Family Group:SalesJob Description Summary: A Field Sales manager achieves sales volume and distribution objectives of the company... ...any skill deficiencies of sales representatives by developing customized coachi…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
around the world. HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive... .... The ideal candidate should have a proven background in successfully deliveri…
$140k - $180k
Role description:Arcadis seeks a Senior Account Leader/Project Manager to join our team to support the growth of water, wastewater,... ...Leaders, Area Managers, Project Managers and Technical Experts to successfully win…
$147k - $260.7k
scenarios to justify investments in expanded services. Forecast and manage the expansion revenue pipeline, including opportunity sizing,... ...client’s operating model, and demonstrated commitment to their success. Condu…
$85k - $95k
The Account Success Manager is a field-based extension of the Territory Management and Referral Coordination teams, supporting healthcare... .... Partner with Referral Coordinators, Territory Managers, Customer Service,…
$87k - $152k
getting started. Join us to put AI to work for people. Job Description We are looking for a Senior Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued…
through our Pure Signal™ platform, giving customers insight into external threats at a scale... ...customers, maximizing product adoption, managing churn, accelerating time to value, and... ...unused. As a key member of…
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What customer success managers earn in Orlando
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$93k |
| Senior | $42–$59 | $88k–$122k |
Adjusted for the Orlando market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
05
VP of Customer Success
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