director and generalist assistance with day-to-day functions in HR Your Growth Path People Support Generalist - People Support Manager - People Support Director Your focus Assist employees and applicants with completing…
Customer Support · Orlando, FL
Customer Success Manager jobs in Orlando, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,033
Open roles today
$26–$59/hr
Typical pay range
$81k
Median, full-time
5
Fresh in this list
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01
Open customer success manager roles
12 shown of 1,033 · sorted by freshness
A travel service company based in Orlando is seeking a motivated Customer Service Coordinator to assist clients with travel-related inquiries. This remote position involves coordinating travel details and ensuring a posi…
dedication to our brand that has fueled the success of Hilton Grand Vacations. As a... ...House Team Members. Assist Marketing Management in monitoring and advising tour flow and... ...Experience answering phones with ph…
Support Coordinator for a remote role. Responsibilities include managing guest tour reservations and assisting marketing teams. The... ...computer skills, proficiency in Microsoft Office, and a commitment to customer ser…
$70 - $75 per hour
at a Glance Title: Technical Delivery Manager Location: Lake Buena Vista, FL (Onsite... ...distribution center environments. The successful candidate will serve as the bridge between... ..., CEI delivers solutions that h…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks... ...uncapped commission ✅ Paid Training – We invest in your success from day one ✅ G…
$25 per hour
The Box Office & Customer Experience Manager is responsible for the strategic leadership and day-to-day management of all customer service, ticketing, box office, and guest experience functions. This role ensures a seaml…
contract Contractor Work Model: Onsite Monday – Friday Hours: 40.0 Responsibilities Support field personnel with inventory management and auditing processes related to technology, office supplies, and other assets within…
Our client National Quality Systems (NQS) is in search of a Customer Success Support Coordinator. This is a remote position preferably a candidate... ..., ensuring timely and accurate resolution of issues. Manage and pri…
$52k - $55k
who loves working in hospitality? As our Guest Experience Manager, your mission is to create unforgettable guest experiences that... ...of experience as a Front Desk Manager or Supervisor Proven success in creating uniqu…
$85k - $125k
OVERVIEW: T&G Constructors is a Florida-based Construction Management and General Contracting firm built on integrity, collaboration... ...reality through teamwork, accountability, and craftsmanship. Our success comes fr…
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What customer success managers earn in Orlando
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$93k |
| Senior | $42–$59 | $88k–$122k |
Adjusted for the Orlando market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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