$150k - $160k
chargebacks from a constant headache into a managed, predictable part of doing business. Our... ...with product, engineering, data, success and go-to-market teams to build technology... ...Manage a portfolio of top-tier…
Customer Support · Tampa, FL
Customer Success Manager jobs in Tampa, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
379
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
12
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Open customer success manager roles
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DescriptionThe Surgical Services Coordinator is responsible for managing and coordinating all clinical and surgical encounters for patients, including clinic appointments, referrals, authorizations, pre-surgical requirem…
your community, but around the world. A Military Planning Project Manager is expected to manage multiple facilities planning projects... ...surveys, asset evaluations (AEs), planning charrette reports (PCRs), customer co…
$186.5k - $311k
candidates with an entrepreneurial spirit, strong relationship management skills, and a proven track record in selling professional... ...price to win, to close and warm hand-off to the delivery teamThe successful candid…
$113.93k - $242.11k
and storage), Coal Combustion Residual Management, Environmental Site Assessment and Remediation... ...a hybrid workstyle model and the successful candidate will be aligned to one of our... ...a focus on delivering an ex…
facing our clients and communities.In the role of Area Marketing Manager, we'll count on you to: Retain, develop and supervise proposal... ...measure overall competitivenessRecognize and celebrate pursuit successes and m…
a proven track record in driving sales success? Join Spectrum Community Solutions as a... ...about the roleSimplifying and enhancing the customer experience.Developing strategic sales... ...across all products, including…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
$120k - $160k
Pinellas, and Sarasota Counties.As an Account Leader, you will collaborate with other Area Leaders, Area Managers, Project Managers and Technical Experts to successfully win projects and assist in executing them to achie…
description:Arcadis is seeking a Principal Account Leader/Project Manager to support the growth and delivery of water, wastewater,... ...expand key client relationships, win strategic pursuits, and successfully deliver p…
help make great things possible not only in your community, but around the world. HDR is looking for a Senior Environmental Project Manager - FERC Pipeline Lead for our Environmental and Regulatory Team (locations vary).…
$147k - $260.7k
scenarios to justify investments in expanded services. Forecast and manage the expansion revenue pipeline, including opportunity sizing,... ...client’s operating model, and demonstrated commitment to their success. Condu…
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What customer success managers earn in Tampa
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$94k |
| Senior | $43–$60 | $89k–$124k |
Adjusted for the Tampa market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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