chargebacks from a constant headache into a managed, predictable part of doing business. Our... ...with product, engineering, data, success and go-to-market teams to build technology... ...Manage a portfolio of top-tier…
Customer Support · Tampa, FL
Customer Success Manager jobs in Tampa, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
479
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
7
Fresh in this list
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01
Open customer success manager roles
12 shown of 479 · sorted by freshness
GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining... ...position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible... ...both service and sales challenge…
Overview Future opportunity for a Account Manager position. While this role is not... ...business division who can deliver exceptional customer service! Are you interested in helping a... ...competing priorities. Skills…
$49k - $70k
financial institution Proficient in Microsoft Excel Supervisory experience desired Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines Accurate, detail-oriented, and or…
$118.22k - $270.05k
FL. About The Job You're Considering The Service Delivery Manager/ Director serves as the senior interface between the client and... ...advisor status with client executives, supporting long-term account success. Critica…
$155k - $205k
re looking for an experienced and collaborative Senior Project Manager who will build strategic business partnerships and deliver... ...specified requirements stated in the contract. Be accountable for successfully compl…
Client Manager - Select Segment ~202604954 ~Arlington, Virginia, United States... ...client needs Reviewing and interpreting customer contracts to ensure client has the appropriate... ...creation/manipulation a plus) ~ M…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$150k - $250k
Support clients to formulate innovative solutions to drive project success. Identify and support business development activities and... ...and expert advice for complex projects. Serve as project manager for multiple pro…
build a career and contribute to our shared success. This includes attracting and developing... ...(DFS) is seeking a Sr. Relationship Manager to join our team. Dealer Financial Services... ...Leverages an in-depth knowl…
Smart Boards, production print systems, Managed Print Services (MPS), workflow automation... ...Private Companies. Our award-winning customer service and support help our customers succeed... ...VoIP business phone syste…
immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations... ...drone. No crew. No reshoots. We're looking for a Customer Success Manager…
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What customer success managers earn in Tampa
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$34 | $54k–$71k |
| Mid level | $33–$45 | $69k–$94k |
| Senior | $43–$60 | $89k–$124k |
Adjusted for the Tampa market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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