innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 100 million members nationwide, Avalon... ...This role focuses on translating complex business needs into technical requiremen…
Customer Support · Tampa, FL
Technical Support Specialist jobs in Tampa, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
258
Open roles today
$19–$39/hr
Typical pay range
$57k
Median, full-time
12
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01
Open technical support specialist roles
12 shown of 258 · sorted by freshness
$57 - $90 per hour
Participating in the deployment of the applications into existing systems and databases; Maintaining version control using Git; Being a technical resource for direct communications to the team members in the project deve…
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefro…
party sources, with a focus on compensation and benefits.Develop, maintain, and enhance analytical tools, models, and processes to support client needs.Assist in creating and delivering project deliverables, including pr…
$72k - $129k
more years of experience in Information Security, Technology or Technical Risk AnalysisOne or more years of experience working with SIEM... ...threat patterns, enrich investigations, and build automation- supported workf…
$72k - $129k
Action Remediation.Ability to communicate effectively with all levels of business including technical and non-technical audiences.Collecting and documenting information to support Incident Response activities; including…
interpreting complex labor data to identify trends, forecast needs, and support strategic decision-making across the organization.What will you... ...into clear, actionable insights and recommendations for non- technical…
It is responsible for demand and supply planning, inventory replenishment, and the distribution of products across North America, supporting multiple business segments and ensuring alignment with regional business needs.…
business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your... ...epics, user stories, acceptance criteria, and defects; create the supporting BA docume…
Job title: IT: Desktop Support AnalystLocation: 6 monthsDuration: Tampa FL 33602Job Description: Provide personalized service to Business... ...technology-related problems and providing a resolution.“Strong technical und…
$87.5k - $131.1k
the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.... ...frameworks, delivering findings in a way that resonates with both technical and…
$60 - $70 per hour
DescriptionKforce has a client in Tampa, FL that is seeking a detail-oriented Finance Systems Analyst to support Finance system administration, master data management, technology initiatives, and business analysis activi…
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What technical support specialists earn in Tampa
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$51k |
| Mid level | $24–$31 | $50k–$64k |
| Senior | $29–$39 | $61k–$81k |
Adjusted for the Tampa market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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