$45k - $65k
require at least 2 years of experience in an IT help desk or technical support position; healthcare experience is preferred but not... ...site medical practice seeking a Tier 1 Healthcare IT Support Specialist to be the…
Customer Support · Tampa, FL
Technical Support Specialist jobs in Tampa, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
346
Open roles today
$19–$39/hr
Typical pay range
$57k
Median, full-time
5
Fresh in this list
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01
Open technical support specialist roles
11 shown of 346 · sorted by freshness
Clearance: TS/SCI Ops Tech Alliance (OTA) is seeking a skilled Logistics Automated Information Systems (LOGAIS) Data Analyst to support logistics operations through analysis, maintenance, and optimization of automated lo…
$38.76k - $45k
1619 Agency: Department of Revenue Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - PPFD - 73004892 Pay Plan: Career Service... ...Child Support Case Processing Analyst – PPFD (Revenue Specialist II) Tampa The Flor…
Title: IT Service Desk Analyst Location: Tampa, FL 33634 Contract Job Role and Responsibilities: Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies. Provide Le…
Title: EMS Program Support Analyst Company: Tampa Electric Company State and City: Florida - Tampa Shift: 8 Hr. X... ...valued. This position offers the opportunity to develop technical knowledge of utility operations, e…
About The Role This position supports both local and field users, including those at our General Offices as well as sales and construction... .... Provide corporate, sales and construction users with technical support on…
degree of independent judgment in your work. Ensure optimum staffing and manpower planning. On-going training & development, support, counsel, advice and assistance to all staff members. Ensure team knowledge and focus o…
$38 - $55 per hour
Service Desk Tier 1 Technician will also provide first contact support for all internal employee facing problems related to hardware,... ...your proven IT troubleshooting skills, analytical aptitude, broad technical know…
seeking a detail-oriented and hands-on IT Procurement Technician to support the intake, imaging, and preparation of IT hardware within our... ...skills and attention to detail. Comfort working with technical specificatio…
Assisted Living (2nd Shift)****Company:** Lighthouse Senior Living **About Us:** We are committed to providing exceptional care and support to residents within our assisted living community. Our goal is to create a warm,…
any changes in condition to the nursing staff. - Assist with daily activities of living, including grooming, bathing, and mobility support as needed. - Collaborate with the healthcare team to ensure comprehensive care th…
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What technical support specialists earn in Tampa
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$51k |
| Mid level | $24–$31 | $50k–$64k |
| Senior | $29–$39 | $61k–$81k |
Adjusted for the Tampa market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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