Alro Steel is currently seeking an experienced Maintenance Specialist to join our team in Orlando, FL. Join the Alro team and start building your tomorrow! Whether you are a recent graduate or an experienced professional…
Customer Support · Orlando, FL
Technical Support Specialist jobs in Orlando, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
274
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
11
Fresh in this list
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01
Open technical support specialist roles
12 shown of 274 · sorted by freshness
$60k - $70k
Technology services to government clients in support of critical mission needs. Delivering a... ...Solutions is seeking an IT Support Specialist to join our team in Orlando, FL. U.S... ...end users, Government stakeholde…
$72k - $129k
Action Remediation.Ability to communicate effectively with all levels of business including technical and non-technical audiences.Collecting and documenting information to support Incident Response activities; including…
$38.76k - $45k
4613 Agency: Department of Revenue Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73005009 Pay Plan: Career Service... ...Support Program Child Support Case Processing Analyst (Revenue Specialist II) Orlando This…
$50 per hour
Researcher to join the Operations Analysis team. In this role, you will support modeling and simulation efforts focused on warfighting... ...objectives and deliver mission-relevant products.Translate complex technical an…
$65k - $75k
Technology services to government clients in support of critical mission needs. Delivering a... ...Solutions is seeking an IT Logistics Specialist to join our team in Orlando, FL. U.S... ...candidate will work closely wi…
bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) while supporting your professional and personal growth. Your Opportunity + Impact The RCDD/Telecom Technical Specialist works closely with design tec…
Job-ID29095118Reference26-23443Summarized Purpose: • Provide on-site technical support to participants during scheduled visits • Assist participants with porting their mobile phones to the required platform • Configure a…
structures in line with internal guidelines, to meet project's technical specifications Assist in execution of test cases based on guidance... ...knowledge sharingRequired Skill and Experience• The Desktop Support Associ…
$55 per hour
Responsibilities:* Design, develop, and maintain scalable data pipelines supporting consumer intelligence and segmentation strategies* Build and... ...and optimizing performance* Translate business strategy into technica…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
$17 - $19 per hour
At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support... ...You will work directly with clients and internal staff of all technical le…
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What technical support specialists earn in Orlando
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$51k |
| Mid level | $24–$31 | $49k–$64k |
| Senior | $29–$38 | $61k–$80k |
Adjusted for the Orlando market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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