$40.89k - $115k
visit . Overview The Data Center Operations Analyst II supports the stability, reliability, and continuous operation of Brightstar... ...to interact with cross-functional teams and clearly document technical activity in…
Customer Support · Orlando, FL
Technical Support Specialist jobs in Orlando, FL
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
407
Open roles today
$19–$38/hr
Typical pay range
$56k
Median, full-time
7
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Open technical support specialist roles
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Applications Analyst III provides advanced support in the design, implementation,... ...collaborating with clinical, operational, and technical teams to ensure Epic systems are aligned... ...Certified Scrum Master (CSM).…
effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of... ...Develop, update, and maintain standard operating procedures (SOPs), technical docume…
testing API and database validation Automation testing Supporting Agile development teams Two Candidate Pathways Already Job-Ready? Qualified applicants may proceed directly to technical evaluation, recruiter review, and…
the world. THE WORK The Joint Strike Fighter (F-35) Ground Support Equipment team is seeking highly qualified applicants for a... ...computer literate Experience using engineering drawings and technical data. Knowledge o…
Development will play an important role as part of a highly visible team evaluating key strategic initiatives for Versant. This team supports Versant’s CEO and Chief Revenue & Business Officer in resource allocation deci…
$14 - $17 per hour
Hiring Immediately! INTEGRO has immediate opportunities available for those with and without any prior experience. JOIN OUR TEAM With over 40 years in the automotive industry, INTEGRO is a fast-growing company looking to…
$17 - $19 per hour
At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support... ...You will work directly with clients and internal staff of all technical le…
analytical Data Analyst to collect, analyze, and interpret data that supports business operations and informed decision-making. The ideal... ...skills. Ability to explain analytical findings clearly to technical and non-…
exciting opportunity in Orlando, FL for a Configuration Management Analyst 2 or 3 . As Configuration Management Analyst you will support the Configuration Management Department in the administration and management of app…
Job Summary The IT Specialist is a hands-on role responsible for the daily health, maintenance, and support of the company’s IT infrastructure. This position balances end... ...~ Tier 1-3 Support: Act as the primary tech…
$85k - $95k
reporting and proactively develop additional analysis when needed Translate data into actionable recommendations for leadership Support ongoing optimization of marketing strategy and event effectiveness Present findings…
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What technical support specialists earn in Orlando
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $39k–$51k |
| Mid level | $24–$31 | $49k–$64k |
| Senior | $29–$38 | $61k–$80k |
Adjusted for the Orlando market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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