$34.76k - $38.26k
group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture... ...~ Must have case management experience. ~ Must have customer service experience.…
Customer Support · Miami, FL
Customer Success Manager jobs in Miami, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
791
Open roles today
$29–$66/hr
Typical pay range
$91k
Median, full-time
1
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer success manager roles
12 shown of 791 · sorted by freshness
Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments, unions, and payers to…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
entertainment scenes just minutes from our doorstep. About the role: The Guest Experience Assistant Manager assists the Guest Experience Manager in delivering a customized, memorable and unique experience to resort guest…
Cyclops is looking for a Director of Client Success to own the client journey from... ...looking to inherit an established playbook or manage from the sidelines. You’ll work closely with... ...Significant experience in c…
Guest Relations Manager Delight our guests by ensuring that our Front Desk, Suite, Concierge, and Documentation teams provide warm and engaging customer service at every touch point. As Guest Relations Director, your goa…
develop plans to address revenue shortfalls, and implement cross-marketing and sales strategies. You'll also work with shipboard management, and motivate the different sales teams across all onboard revenue departments t…
Assistant Front Desk Manager The Assistant Front Desk Manager helps deliver industry-leading customer service to our guests by supervising, motivating, and coaching members of the Guest Services team. He/she provides a v…
ultimate goal of achieving total guest satisfaction. To be a successful member of this team, a candidate should have a passion for service... ...pleasant and energetic demeanor, and previous experience in a customer cont…
impression as our service client’s initial point of contact. * Manage inbound and outbound calls, emails, and digital inquiries with... ...excellence in every interaction. What We Seek: * Previous customer service or cal…
Description Dragon Pharma Labs is seeking a motivated Customer Success Manager to join our team in Opa-locka. This full-time, on-site position offers an exciting opportunity for individuals looking to begin their career…
02
What customer success managers earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $29–$38 | $61k–$79k |
| Mid level | $37–$50 | $77k–$105k |
| Senior | $48–$66 | $99k–$138k |
Adjusted for the Miami market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
06
Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
Ten quiet minutes a day
Applying for customer success manager jobs in Miami?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.