global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices... ..., delivering, and optimizing large-scale warehouse management solutions acro…
Customer Support · Miami, FL
Customer Success Manager jobs in Miami, FL
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
638
Open roles today
$29–$66/hr
Typical pay range
$91k
Median, full-time
11
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Open customer success manager roles
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of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy... ...people, enhance lives, and preserve the planet."The Branch Sales Manager supp…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
technologist mindset, with the ability to conceptualize and develop custom tools, automations, and AI integrations to elevate our... ...Serve as a Product Owner for PLS-CADD software. This includes the management of PLS-…
$115.2k - $138.24k
description: The Workforce Planning Major Projects Lead will enable successful mobilisation, deployment, and demobilization of talent across... ...workforce planning activities, aligning stakeholders, managing workforce…
is the leading provider of AI-powered IT management and cybersecurity software, serving... ...operational efficiency and long-term business success. Backed by Insight Partners, a leading... ...global footprint. Today, Ka…
organizations to reinvent how they operate, enhance customer experiences, and create sustainable... ...closely with Adobe Partner Development Managers, Sales and Industry Leaders, Account... ..., marketing, finance, lega…
We are working with a well-known client in the music industry that is searching for a Senior Accounting Manager. The company is based near Downtown Miami and is the Latin American division for this company. This role wil…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and... ...leader responsible for the end-to-end delivery of infrastructure managed services ac…
$91.13k - $118.47k
communication initiatives, ideation, concepting and executing campaigns, managing the work of a graphic design and creative services team across... ...) and illustration (assignment and art direction).Proven successful b…
Description Dragon Pharma Labs is seeking a motivated Customer Success Manager to join our team in Opa-locka. This full-time, on-site position offers an exciting opportunity for individuals looking to begin their career…
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What customer success managers earn in Miami
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $29–$38 | $61k–$79k |
| Mid level | $37–$50 | $77k–$105k |
| Senior | $48–$66 | $99k–$138k |
Adjusted for the Miami market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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