motivated by the sense of responsibility and servant leadership. Job Description This position will maintain company IT infrastructure, support end users, and assist with MES and manufacturing-related systems. At this st…
Engineering & IT · Austin, TX
IT Support Specialist jobs in Austin, TX
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
97
Open roles today
$20–$48/hr
Typical pay range
$68k
Median, full-time
4
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01
Open it support specialist roles
12 shown of 97 · sorted by freshness
$500 per month
reporting to Director of Workplace Full-time, in office As the AV/ IT Technician you are STATION Austin’s secret weapon, working cross... ...closely with the Workplace, Events, and Venue teams while also supporting all s…
$20 - $24 per hour
shape the future of autonomous vehicles! We're looking for Support Specialists to help keep a next-generation autonomous vehicle fleet... ...year of experience in Technical Support, Operations Support, IT Support, Help D…
and facility systems during shift operations. This role serves as the primary on-site technical resource during business hours and support off-hours and weekends when needed, ensuring rapid response to equipment failures…
$75k - $80k
Position: Information Technology Systems Support Specialist II Duration: FTE Work Location: Austin, TX - onsite 5 days per week Pay... ...401k. Position Summary We are seeking an experienced IT Systems Support Specialist…
$85k - $119k
and we need someone to own the technology that makes it work. As a member of the IT team, this role is responsible for delivering an exceptional in person technology experience by supporting the workplace systems employe…
$24 per hour
$24 - 28 per hour work hours: 8am to 5pm education: Associates responsibilities: · Deliver responsive Level 2 desktop support for end users, providing timely troubleshooting, resolution, escalation, and follow-up for tec…
Position Summary This role is a customer-facing position that supports the company's mission by delivering the highest level of... ...with proper coding ~ Utilize basic networking knowledge of IT systems, including clien…
role, you'll play a key part in ensuring the smooth operation of our Workday HCM platform and the connected business systems that support it. You'll configure business processes and security, manage user roles and access…
$21.15 per hour
JOB SUMMARY: The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers. Pay: $21.15 Hourly ESSENTI…
$55k - $80k
We are supporting our client on a search for an IT Support Specialist who will be the friendly, capable face of IT for a fully remote team. This is a hands-on seat where you will own the day-to-day help desk, drive SaaS…
clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre... ...liaison between Centre and customer Executives. Extensive experience supporting and w…
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What it support specialists earn in Austin
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$28 | $42k–$58k |
| Mid level | $28–$38 | $58k–$79k |
| Senior | $37–$48 | $76k–$100k |
Adjusted for the Austin market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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