$192k - $232k
least 2 years of experience Associates or bachelors degree in IT or a related field CompTIA A+ and CompTIA Network+... ...Windows, macOS, and networking fundamentals Skills in technical support, customer service, documen…
Engineering & IT · Austin, TX
IT Support Specialist jobs in Austin, TX
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
103
Open roles today
$20–$48/hr
Typical pay range
$68k
Median, full-time
9
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01
Open it support specialist roles
12 shown of 103 · sorted by freshness
$62.4k - $66.56k
per year Requirements: ~2+ years of experience in enterprise IT support, help desk, or end user services ~ Proficiency supporting... ...ITSM ServiceNow More: We are hiring an IT Support Specialist, also referred to as an…
IT Desktop Support Technician Austin, TX – ONSITE – Only Locals 10 MONTHS Looking for the candidates who can work without any visa sponsorship. Key Responsibilities: To assist in the manual labor and support associated w…
$60 - $64 per hour
DescriptionKforce has a client in Austin, TX that is seeking an IT Software Engineer. The main function of a Software Engineer is to design, develop, implement, test, and maintain business and computer applications softw…
). This group is primarily focused on building, delivering, and supporting sophisticated systems that power segmentation, client preferences... ...and experience in an Agile working environment • Experience in IT Transfo…
We are looking actively partnering with an Austin-based client to identify an IT support specialist II. This contract opportunity is ideal for someone who thrives in a predominantly Mac-based environment, enjoys solving…
Job Title: Platform Support Technician Location: Austin, TX - Onsite Contract: 12 Months Position Summary We are looking for a Platform Support Technician to provide technical support and issue resolution for advanced AI…
Onsite in Austin or Dallas, TX** The Sr. Specialist - Software Development and Engineering... ...involve researching, developing solutions and supporting the tools and processes to gather... ....Preferred:1+ years Prior…
$52k
what we say we will do, encouraging and supporting one another, and committing to continuous... ...and interested in building a career in IT. A CompTIA A+ certification is required... ...Group is seeking a world-class IT…
$32 - $42 per hour
Are you an experienced IT professional looking for a high-impact, flexible opportunity in Austin, Texas? Lumenci is hiring a part-time, hybrid IT Support Specialist to lead our internal technical support, hardware provis…
$40 - $45 per hour
90 days. We are hiring a hands-on Network Administrator to support and maintain enterprise network infrastructure while playing a key... ...in a Network Administrator, Systems Administrator, or similar IT infrastructure…
$500 per month
reporting to Director of Workplace Full-time, in office As the AV/ IT Technician you are STATION Austin’s secret weapon, working cross... ...closely with the Workplace, Events, and Venue teams while also supporting all s…
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What it support specialists earn in Austin
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$28 | $42k–$58k |
| Mid level | $28–$38 | $58k–$79k |
| Senior | $37–$48 | $76k–$100k |
Adjusted for the Austin market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
01
Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
02
List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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