$17 - $28.45 per hour
personal message that how we deliver our services is just as important as what we deliver.... ...is preferred. A strong commitment to Customer Service as exemplified by behaviors and... ...is: $17.00 - $29.88 This pay ra…
Customer Support · Austin, TX
Customer Service Representative jobs in Austin, TX
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
782
Open roles today
$16–$29/hr
Typical pay range
$45k
Median, full-time
4
Fresh in this list
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01
Open customer service representative roles
12 shown of 782 · sorted by freshness
friendly and professional Call Center Representative to join our team. In this role, you will... ...inbound and outbound calls, communicate with customers to identify their needs, and provide... ...that ensure they have…
What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ~2 years of customer service experience ~ Strong computer, typing and 10-key skills ~ Experience with Microsoft Office ~ Ava…
$18 - $20 per hour
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vi…
Customer Service Representative Position Summary Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and othe…
CALL CENTER REPRESENTATIVE (Full Time, Hourly, Non-Exempt) Looking to join a growing company... ...administrator, Continental General Services, are committed to the continuous development... ...to provide a commitment to…
$17 - $26 per hour
experiences. Position Overview Impactia Corp is seeking motivated and customer- focused Call Center Agents to join our Austin team. This role... ...and timely manner * Provide accurate information about services, promoti…
Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to crea…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
Network Onsite Opportunities | Austin, TX Take the next step in your contact center career. ChaseSource is inviting experienced customer service professionals to join our Contact Center Talent Network for onsite opportun…
$20 per hour
Requirements: ~Minimum of 6 months of recent experience in a high-volume call center environment ~Strong verbal communication and customer service skills ~Ability to multi-task and remain organized in a fast-paced settin…
Full Time Join Our Customer Service Talent Network Onsite Opportunities | Austin, TX Take the next step in your customer service career. Our staffing agency is inviting customer-focused professionals to join our Customer…
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What customer service representatives earn in Austin
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $16–$20 | $34k–$42k |
| Mid level | $19–$24 | $40k–$50k |
| Senior | $23–$29 | $47k–$61k |
Adjusted for the Austin market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
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List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
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Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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