FreshService.Partner with IT to translate business needs into structured ticketing workflows, system access requests, automation rules, and service catalog processes.Monitor ticket SLAs and drive timely resolution of onb…
Customer Support · Dallas, TX
Customer Service Representative jobs in Dallas, TX
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
780
Open roles today
$15–$28/hr
Typical pay range
$43k
Median, full-time
3
Fresh in this list
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01
Open customer service representative roles
9 shown of 780 · sorted by freshness
DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in TX. This is a great opportunity for someone... ...including Excel, Word, and PowerPoint Core Competencies: *) Customer- Cen…
$22.67 per hour
What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ~2 years of customer service experience ~ Strong computer, typing and 10-key skills ~ Experience with Microsoft Office ~ Ava…
$15 - $17 per hour
: Responsibilities: Ensure excellent service by explaining features, advantages, and disadvantages of various policies to promote... ...amounts of inbound and outbound calls in a timely manner Identify customers' needs,…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
To be updated by recruiter.
located in office at the Richardson Branch - 1100 Centennial, Richardson, TX 75081 The Call Center Representative is responsible for providing quality customer service through inbound and outbound calls with a thorough u…
$17 per hour
INTRODUCTION A&A Services Company Overview A&A Services is a nationally recognized workforce solutions provider specializing... ...in our company motto:"Quality In Everything We Do." CUSTOMER SERVICE REPRESENTATIVE Pay R…
$49.5k - $61.5k
Job Title : Customer Support Representative (Hybrid) Location : 17440 North Dallas Parkway, Suite 108, Dallas, Texas 75287 Department : Client Services / Operations Employment Type : Full-Time Satcon is a premier IT cons…
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What customer service representatives earn in Dallas
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $32k–$40k |
| Mid level | $18–$23 | $38k–$48k |
| Senior | $22–$28 | $45k–$58k |
National ranges — pay in Dallas typically tracks these.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
05
Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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