keys to toggle section visibility Job summary – To be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitabil…
Customer Support · Dallas, TX
Call Center Agent jobs in Dallas, TX
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
801
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
6
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01
Open call center agent roles
12 shown of 801 · sorted by freshness
maintaining our high standards of service to our customers. ~ Scheduling: Efficiently assign HVAC and Plumbing technicians to service calls, installations, and maintenance tasks, considering technician availability, loca…
Call Center Representative – Energy Solutions Full-Time | Hourly + Bonuses | Growth Opportunity About Dynamic EcoHome At Dynamic EcoHome, we help homeowners upgrade their living spaces through energy-efficient, environme…
behalf of our client in the retail space for a Live Chat Support Agent to join their growing remote customer care team. In this hourly... ...required Prior experience in customer service, retail, or a call center environ…
business. If you are looking for a career opportunity with exceptional earnings potential, stability and a future then give us a call. As an NCH Inside Telephone Sales Representative, you will be calling on existing cust…
Ready to put your administrative skills to use while also acquiring new ones? Highly polished administrative support professionals truly have their fingers on the pulse of the organization: meetings, agendas, emails, spe…
Bold. Purpose‑Driven. Heart‑Led. Join an organization where compassion is our culture, community is our calling, and YOU are valued at the center of it all! What this means FOR YOU: ~ PTO accrual that starts on Day ONE ~…
$75k - $100k
impact with one of the most respected Chevrolet dealerships in Texas, we’d like to meet you. Confidential inquiries are welcome. Call us, email us, or text us. Submit your resume to one of the following: Hiring Hotline:…
B in annual preventable medical spend. Belle’s solution is centered on in-home care management for at-risk, polychronic seniors.... ...we’d love for you to join us! Belle is looking for a Sales Call Center Agent to join…
E yecare Services Partners is searching for a skilled, full time Call Center Representative . Great work hours, No late evenings, no major holidays, a robust benefits package, a team-oriented working environment where yo…
This position is located in office at the Richardson Branch - 1100 Centennial Blvd, Richardson, TX 75081 Summary The Call Center Representative is responsible for providing quality customer service through inbound and ou…
$35k - $100k
seeking high-energy, results-driven Outbound Sales Representatives to join our team. If you have experience making outbound sales calls and enjoy building relationships over the phone, this is the perfect opportunity to…
02
What call center agents earn in Dallas
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$45k |
| Senior | $20–$26 | $42k–$54k |
National ranges — pay in Dallas typically tracks these.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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