$13 per hour
pets and people. Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun - Connect & Bond. Our Passion for pets brin…
Customer Support · Fort Worth, TX
Call Center Agent jobs in Fort Worth, TX
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
124
Open roles today
$14–$25/hr
Typical pay range
$39k
Median, full-time
3
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Open call center agent roles
12 shown of 124 · sorted by freshness
products and processes; perform miscellaneous duties as needed and requiredExercise some independent judgment when conducting outbound calls to existing and prospective customers regarding mortgage loan products and comp…
informationAlways take action using Integrity, Caring, and Excellence to achieve all-win outcomesWhat you’ll need:Texas General Lines Agent License (Property & Casualty), or attainment within 90 days2+ years in the comme…
The DO is not just a job, it is a purpose. The Dream Opportunity is a global nonprofit that teaches low-income and minority students about how to obtain corporate and high-income careers. We partner with large companies…
$5,250 per month
Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focu…
MME - We Are a Family-Led Company - Field Service Schedule Coordinator - Job Description As part of a team, working to schedule on-site field visits for new installations and service work for 45-55 field technicians on a…
$40k - $60k
Overview: Sales Coordinator We are seeking a motivated and detail-oriented Sales Coordinator to support our sales team in achieving goals through account management, lead generation, and customer service. The ideal candi…
$21.99 per hour
Administrative Duties (1 year of experience is required) Organization Call Center (2 years of experience is required) Qualifications Years... ...matching great people with great companies. Our experienced agents will lis…
$85k
Description The Workers’ Compensation Claims Specialist manages within company best practices lower-level, non-complex and non-problematic workers’ compensation claims within delegated limited authority to best possible…
$16 - $20 per hour
professionally within the local community What We’re Looking For Experience in sales, appointment setting, customer service, or call center environments Comfortable making a high volume of outbound calls and follow-ups S…
build, and manage an accurate sales base · Maintain a high volume of activity focusing on multiple touchpoints including outbound calls, emails, and social selling in a transactional, yet consultative, environment · Thri…
$19 per hour
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Dispatcher, you w…
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What call center agents earn in Fort Worth
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$52k |
Adjusted for the Fort Worth market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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