to facilitate problem resolution. SERVICE ESSENTIAL FUNCTIONS Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking. Receives and dispatches se…
Customer Support · Houston, TX
Call Center Agent jobs in Houston, TX
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
697
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
1
Fresh in this list
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01
Open call center agent roles
12 shown of 697 · sorted by freshness
$34k - $39k
relationship-building skills. Job Description Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to provide exceptional support to our clients. In this role, you will serve as t…
industry preferred Proven ability to meet or exceed sales and conversion goals Duties & Responsibilities Answer inbound sales calls from customers interested in Medicare products and services Make outbound calls to prosp…
building skills Duties & Responsibilities Handle inbound sales calls from customers interested in ACA products and services Make... ...skills Ability to multitask in a fast-paced call center environment Competitive spiri…
$18 - $26 per hour
relocation whether local or long-distance is executed with precision and care. About job: We are seeking a friendly and dependable Call Center Representative to assist customers, answer inquiries, schedule services, and…
pinpoint what truly matters, then tailors each dining experience to their specific desires to create lasting memories. Many of our staff have been with Brennan’s Houston for decades, we work hard to be a place that peopl…
B in annual preventable medical spend. Belle’s solution is centered on in-home care management for at-risk, polychronic seniors.... ...we’d love for you to join us! Belle is looking for a Sales Call Center Agent to join…
customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Mus…
About the Role We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. This role offers an exciting opportunity to be the first point of contact for our valued customers, deli…
Full Time Join Our Contact Center Talent Network Onsite Opportunities | Houston & Greater Houston Area Take the next step in your... ...Center Opportunities May Include ~Onsite inbound and/or outbound call center roles ~…
$20.21 - $24 per hour
Call Center Rep NOW! DPS is now hiring a Call Center Rep for a Hospital Facility in Bellaire, TX. Dean's Professional Services has partnered with healthcare facilities, government organizations, and corporations to provi…
Job Opportunity: Call Center Representative Location: 17320 Katy Freeway, Ste 125, Houston, TX 77094 Full-Time Position Positions on site Tuesday-Saturday 8am-6pm central time. This is not a remote position. We have entr…
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What call center agents earn in Houston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Houston market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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