Customer Support · Memphis, TN

Call Center Agent jobs in Memphis, TN

Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.

153
Open roles today
$12–$23/hr
Typical pay range
$36k
Median, full-time
1
Fresh in this list

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01

Open call center agent roles

10 shown of 153 · sorted by freshness

Become a shipping clerk and secure immediate weekly pay with a highly flexible schedule. We offer short-term mandates in distribution centers, allowing you to apply your administrative skills to manage carrier compliance…

Posted 2d ago
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MATAplus Dispatcher

Mid-South Transportation Management, Inc. · Memphis, TN · Full-time
$19.23 per hour

Diploma or GED required. Minimum 3 years’ experience in Transportation is preferred. An equivalent amount of time in Dispatch or Call Center operations may be substituted. Other: Preferred working knowledge of existing M…

Posted 2w ago
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$21 per hour

Ready to gain new skills in a collaborative, fast-paced warehouse environment? If so, we've got inventory roles for you. You'll play a key role in day-to-day manufacturing operations, be recognized for your hard work and…

Posted 3w ago
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Travel Customer Support Specialist

Nexora Talent · Memphis, TN

As a Travel Customer Support Specialist, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to make each experience smooth and enjoyable by a…

Posted 3w ago
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Sales Representative - Facility Services

Cintas Corporation · Memphis, TN

, you will apply the learnings from the Cintas Sales Training Program. This includes putting into practice valuable skills in cold- calling, in-person sales, product demonstrations, negotiations, objection-handling, and…

Posted 4w ago
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Call Center Agent

Jim Keras Subaru · Memphis, TN · Full-time

people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Call Center Agent to join our in-house team! In this role, you'll be handling inbound and…

Posted 1mo ago
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02

What call center agents earn in Memphis

Hourly first — that's how the offer arrives

ExperienceHourlyAnnual, full-time
Entry level $12–$16 $26k–$33k
Mid level $15–$19 $32k–$40k
Senior $18–$23 $37k–$48k

Adjusted for the Memphis market from national ranges.

03

What employers ask for

The skills these listings keep naming

Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04

Interview questions worth rehearsing

With the thing the interviewer is actually listening for

How do you stay accurate and friendly on your fortieth call of the day?

Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.

A caller is shouting before you finish your greeting. What do you do?

Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.

How do you handle performance metrics like handle time and QA scores?

Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.

Tell me about following a script while still sounding human.

Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.

What is your attendance and schedule flexibility like?

Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.

Have you done outbound or sales-adjacent calling? How do you handle rejection?

If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.

05

Resume tips that move the needle

For call center agents specifically — generic advice costs you here

01

Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.

02

Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.

03

State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.

04

Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.

05

Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.

06

Where this role goes

Typical progression

01 Call Center Agent
02 Senior Agent
03 Quality Analyst
04 Supervisor
05 Call Center Manager
Ten quiet minutes a day

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