needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment ass…
Customer Support · Kansas City, MO
Call Center Agent jobs in Kansas City, MO
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
278
Open roles today
$13–$25/hr
Typical pay range
$38k
Median, full-time
2
Fresh in this list
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01
Open call center agent roles
9 shown of 278 · sorted by freshness
Fleet Dispatcher Coordinate Fleet Operations. Support Drivers. Keep the City Moving. Join the Team at zTrip zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-fo…
Job Overview We are seeking a proactive, detail-oriented Live Chat Agent to support the daily administrative and operational activities of our food and beverage business. The ideal candidate will help streamline operatio…
$32 - $45 per hour
Job Title: Remote Live Chat Support Representative Company: Horizon NJ Health Location: Remote (Home-Based) Employment Type: Full-Time Salary: $32.00 - $45.00 USD per hour Job Overview Horizon NJ Health is seeking a dedi…
Rinvio is hiring a Traveling Construction Technology Specialist for a national contract role supporting robotic/autonomous equipment deployments in construction environments. The right candidate will be comfortable aroun…
Health Science District (3:30pm - 12:00am) 101 Truman Medical Center Job Location University Health Truman Medical Center Kansas... ...years’ experience as a Telephone Operator and/or high-volume call center. One year ex…
$70k - $90k
Company-paid flights, hotels, rental cars, and daily per diem while traveling Qualified customer traffic provided daily No cold calling Paid training and onboarding Uncapped earning potential Performance-driven culture t…
customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Mus…
Job Title: Chauffeured Services Dispatcher Job Summary: We are searching for a reliable and experienced Dispatcher to join our team. As a Chauffeured Services Dispatcher, you will be responsible for coordinating the safe…
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What call center agents earn in Kansas City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$36k |
| Mid level | $16–$20 | $34k–$42k |
| Senior | $19–$25 | $39k–$51k |
Adjusted for the Kansas City market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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