$133.7k - $155.16k
events including National Sales Meetings. Maintain required sales activity level - examples include the number of expected visits & calls, number of products presented/account, etc. Assists distribution order support and…
Customer Support · Minneapolis, MN
Call Center Agent jobs in Minneapolis, MN
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
234
Open roles today
$15–$26/hr
Typical pay range
$41k
Median, full-time
10
Fresh in this list
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01
Open call center agent roles
12 shown of 234 · sorted by freshness
$18 - $20 per hour
Responsibilities Conduct investigative research to verify claim information and beneficiary details before outreach. Perform outbound calls and email follow-up with beneficiaries who have not submitted claims paperwork o…
$199.5k - $370.5k
retention and sales objectives as well as departmental ownership of talent development. Monitor performance through coaching, ride alongs, call monitoring, personal interaction, activity review and other measuresCollabor…
$28.99 - $35.43 per hour
right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our... ...problem resolution.Preferred QualificationsCustomer service, call center, bankin…
inside support) to achieve customer goals and solve customer or internal issuesUtilize technology and data tools for effective sales calls, opportunities, activity, presentations, publications, and efficient scheduling/f…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
Job ID: 31163432Posted: Posted TodayStart Date: 2026-09-28Location: United States - Minnesota - Minneapolis, United States of AmericaTime Type: Full timeAbbott is a global healthcare leader that helps people live more fu…
initiatives through value added services, marketing programs, and supplier engagement. Prospects potential customers, including cold calling and developing leads through referral channels. Communicates with customers and…
$170k - $210k
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring…
Calendar and scheduling: manage complex calendar management, scheduling internal and external meetings, appointments, and conference calls across multiple time zones. - Document preparation: prepare professional document…
Job Title: Interviewer Scheduler/Coordinator.. Recruiting Coordinator Schedule: Must be flexible to work onsite *** World Headquarters a minimum of 4 days a week (up to 5 days a week) depending on business needs. Hours:…
$18 - $20 per hour
Event & Home Show Lead Generator TWS Remodeling is looking for outgoing, motivated individuals to represent our company at local events, fairs, and home shows. This is a great opportunity for someone who enjoys talking w…
02
What call center agents earn in Minneapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $15–$19 | $31k–$39k |
| Mid level | $18–$22 | $37k–$46k |
| Senior | $21–$26 | $43k–$55k |
Adjusted for the Minneapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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