$47.5k - $55k
networking principles ~ Experience with Microsoft 365 user setup and support ~ Knowledge of Windows Server level one support including... ...our company professionally ~ Eagerness to stay updated with technical innovatio…
Customer Support · Minneapolis, MN
Technical Support Specialist jobs in Minneapolis, MN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
496
Open roles today
$20–$40/hr
Typical pay range
$59k
Median, full-time
7
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01
Open technical support specialist roles
12 shown of 496 · sorted by freshness
$89.7k - $112.02k
******************************* SUMMARY Responsible for supporting the maintenance of the District information systems including... ...security protocols. Skill in: • Compiling and evaluating technical data from computer…
$41.6k - $62.4k
incidents and requests. We seek subject matter expertise in Epic technical configuration and integrations. We need the ability to... ...timelines. We prefer familiarity with Epic Ambulatory application support, including…
$20.5 per hour
job type: Contract salary: $20.50 - 30.50 per hour work hours: 8am to 5pm education: Associates responsibilities: support normal maintenance and operations work, work tickets, and support Epic upgrades as needed qualific…
We are seeking a customer-focused IT Support Technician to join our Global IT Operations team in Minneapolis. This role provides hands-on technical support for employees while also administering and supporting Microsoft'…
information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Technical Support Specialist I About this Role: At Boston Scientific, the…
government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hi…
configuration-ready requirements for Workday product consultants and technical teams. This role is not responsible for primary system... ...and implementation timelines. Testing & Readiness Support Support development of…
$48 - $60 per hour
Accountants, this position offers the perfect launchpad to pivot your technical expertise into high-level enterprise strategy. You will... ...Build executive dashboards, analyze expense trends/variances, and support annu…
$30.07 - $37.59 per hour
with a leading Fortune 500 general merchandise retailer to hire a Data Management Analyst for a hybrid opportunity. This role will support facilities, refrigeration, and energy management programs across a large national…
technology teams to align system capabilities with business’ evolving needs Act as a resource for team members for troubleshooting and support What do you need to succeed? Must-have ~1-2 years of Salesforce data integrat…
$70k - $130k
is responsible for developing a deep understanding of RBC’s performance reporting application and implementing processes that will support advisors and clients while ensure appropriate supervisory review. This role will…
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What technical support specialists earn in Minneapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$53k |
| Mid level | $25–$32 | $51k–$66k |
| Senior | $30–$40 | $63k–$84k |
Adjusted for the Minneapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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