We are looking for a Senior Workday Analyst to support Workday Performance Management initiatives, Illinois. In this role, you will partner with HR, talent management, and business stakeholders to translate operational n…
Customer Support · Minneapolis, MN
Technical Support Specialist jobs in Minneapolis, MN
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
413
Open roles today
$20–$40/hr
Typical pay range
$59k
Median, full-time
12
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 413 · sorted by freshness
FICA module. Responsibilities include reviewing and providing recommendations on key design artifacts, technical artifacts, and business process designs; supporting configuration of billing and invoicing processes; and h…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect... ...a legacy of excellence.In the role of Senior Electrical Technical Specialist, we'…
$71k - $114k
Your journey as a Senior Technical Application Specialist starts here! In this role, you will leverage your technical expertise, communication skills... ...and troubleshooting skills.Experience in a high-volume support e…
$80k - $139k
other.About the role:CLA is looking to hire a Senior Analyst - Post Merger Integration for our Deal Services practice. This role supports private equity-backed and growth-oriented companies through financial professional…
$90k - $110k
development initiatives and corrective action follow-upConduct or support supplier audits and improvement plansPartner with engineering... ...sourcing and make a measurable impact.As a Strategic Sourcing Specialist you w…
We are looking for an E-Commerce Specialist to support and enhance digital commerce operations for a growing consumer-focused business in Minneapolis, Minnesota. This Long-term Contract position will play a key role in i…
quality, validation, and reporting. • Excellent communication and stakeholder management skills. Preferred Qualifications • Experience supporting enterprise data products and analytics platforms. • Knowledge of data gove…
them. We bring together architects, planners, designers, and technical experts to solve complex design challenges with creativity, curiosity... ...Professionals) help create a sense of belonging and foster a supportive e…
$104.03 per hour
Job Title Technology Specialist - IT Service, Support and Operations | Cloud Platform | Azure Development & Solution Architecting Work Location & Reporting Address Minneapolis, MN 55421 Vendor Rate $104.03/hr. Contract d…
Minneapolis On-site interview required # Manufacturing Support (MFG) # Product Lifecycle Management (PLM) # Supply Chain... ...team. This position will be comprised of functional, technical, and support related tasks and…
02
What technical support specialists earn in Minneapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$53k |
| Mid level | $25–$32 | $51k–$66k |
| Senior | $30–$40 | $63k–$84k |
Adjusted for the Minneapolis market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Minneapolis?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.