$47.5k - $55k
Salary: $47,500 - 55,000 per year Requirements: ~3-5 years of IT experience ~ Proficient in installing and troubleshooting... ...networking principles ~ Experience with Microsoft 365 user setup and support ~ Knowledge of…
Engineering & IT · Minneapolis, MN
IT Support Specialist jobs in Minneapolis, MN
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$20–$47/hr
Typical pay range
$66k
Median, full-time
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Open it support specialist roles
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The University of Minnesota is seeking a Technology Help Specialist to provide high-quality technical support to its diverse community. This role involves troubleshooting a variety of IT issues and is primarily remote wi…
$20 - $23 per hour
Title : Desktop Support Technician Location : St. Paul, MN Job Type : Contract (12 Months) Compensation : $20-$23/hr Industry... ...internal stakeholders and technology teams to ensure reliable IT operations. Responsibil…
Job Description Job Description Join a Twin Cities Top Workplace: IoT Network TechnicianProcellis Technology, Inc. | Twin Cities Metro | Full-TimeAre you looking to accelerate your career in the booming field of IoT? Pro…
$26 - $28 per hour
transform communities and see families thrive, then People Serving People is the place for you. What do we need? The Shelter Support Specialist Lead provides day-to-day leadership and operational oversight during assigne…
$18.26 - $31.97 per hour
Lower Level Baltimore, MD 21209 General Position Summary: The IT Specialist reports to a Manager in the IT Department and will participate in basic development, implementation, maintenance, , support and documentation of…
IT Procurement Sourcing Specialist Location: Hybrid Mendota Heights, MN Long Term Contract Job Description Required Experience... ...Sourcing, or Supply Chain experience ~ Experience supporting IT Procurement / Indirect…
Minneapolis. We are currently seeking a candidate with strong troubleshooting skills, and a commitment to excellent service as an IT Support Specialist to join our corporate team. As a member of the corporate team, the I…
$85k
If you're excited by the idea of working with cutting‑edge technology, supporting high‑performance computing environments, and being part of a team that helps bring advanced networking ASICs to life, this role is for you…
$80k - $90k
Description Description: Electric Machinery Company. a division of WEG Electric Corp. Minneapolis, Minnesota Position: Technical Support Service Engineer Department: Service Primary Objective of Position : Provide techni…
Description: Electric Machinery Company, a division of WEG Electric Corp. Minneapolis, MN POSITION: Warranty and Technical Support Supervisor Department: Engineered Services Primary Objective The Warranty and Technical S…
$65k - $115k
stakeholders to align system capabilities with evolving business needs. Be a go-to resource for team members for troubleshooting and support. What do you need to succeed? Must-have Strong communication Skills Salesforce…
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What it support specialists earn in Minneapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$27 | $41k–$56k |
| Mid level | $27–$37 | $56k–$76k |
| Senior | $35–$47 | $73k–$97k |
Adjusted for the Minneapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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