Tier 1 Support Specialist Location: On-site in Northeast Minneapolis, Minnesota About Teal Teal is a managed IT services and cybersecurity provider formed through the combination of two experienced technology companies.…
Engineering & IT · Minneapolis, MN
IT Support Specialist jobs in Minneapolis, MN
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
97
Open roles today
$20–$47/hr
Typical pay range
$66k
Median, full-time
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Open it support specialist roles
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help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the... ...As part of the Indirect Sourcing organization, the Sr. IT Sourcing Specialist develops and…
$104.03 per hour
Job Title Technology Specialist - IT Service, Support and Operations | Cloud Platform | Azure Development & Solution Architecting Work Location & Reporting Address Minneapolis, MN 55421 Vendor Rate $104.03/hr. Contract d…
$30.53 - $53.44 per hour
JOB SUMMARY: The Sr. Systems Administrator supports and maintains enterprise Linux/UNIX systems across on-premises and Microsoft Azure environments, with a strong focus on RHEL and Ubuntu. This role is responsible for sy…
$19 - $23 per hour
Individualized Home Support Specialist (IHSS) BrightPath LLC Pay Rate : $19 - $23 per hour (based on experience and qualifications) Locations: Hennepin County and surrounding area Weekly Hours : Part time - hours vary (m…
$105k - $115k
requests within defined SLAs. Escalate complex issues to L3 engineers when required. Participate in on-call and major incident support activities Support hybrid network environments. Troubleshoot network connectivity bet…
get the most out of their business technology. Over the years we have evolved to offer a best in class technology support solution, including complete IT direction, expertise, relationship, and support in a managed servi…
$25 per hour
preferred, it is not a requirement for these roles. The purpose of the IT Lifecycle Services (ITLS) is to work alongside, and under the guidance of, the Lead Configuration Technician in order to support all ITLS configur…
$50k - $60k
: October 2026 Summary : This position will be within the IT department which includes the VP of IT, Director of IT, Director... ...IT Technology Systems Manager. Responsibilities : Provide support to all users including…
$60.15 - $75.18 per hour
Infrastructure Engineer to join their infrastructure team. This organization operates a complex, high-availability technology environment supporting retail operations at scale, and is looking for a hands-on Linux enginee…
$20.77 - $22.5 per hour
Job Title: Youth Support Specialist Location: Minneapolis Avenues (Onsite) Reports To : Program Manager Status : Full-Time, Hourly, Non-Exempt Core Schedule: Monday through Friday 1:30-10:30pm Our Mission Avenues for You…
$65k - $115k
stakeholders to align system capabilities with evolving business needs. Be a go-to resource for team members for troubleshooting and support. What do you need to succeed? Must-have Strong communication Skills Salesforce…
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What it support specialists earn in Minneapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$27 | $41k–$56k |
| Mid level | $27–$37 | $56k–$76k |
| Senior | $35–$47 | $73k–$97k |
Adjusted for the Minneapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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