$125k - $135k
Health Information Technology Specialist Do you have a passion for harnessing technology... ...Health Information Technology Specialists to support an IQVIA pharmaceutical client... ...-user experience In addition, the H…
Engineering & IT · Kansas City, MO
IT Support Specialist jobs in Kansas City, MO
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
91
Open roles today
$18–$43/hr
Typical pay range
$61k
Median, full-time
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Fresh in this list
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Open it support specialist roles
8 shown of 91 · sorted by freshness
$80k - $100k
Everlight Solar is seeking a highly skilled Salesforce Administrator who will design and code functional programs and applications, producing fully functional software applications according to requirements. As a Salesfo…
$26 - $38 per hour
AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through... ...expertise across hardware, software and AI R&D. The role As an IT Datacenter…
Job Title: Systems Administrator Department: IT Department Reports To: Chief Innovation Technology Officer FLSA: Exempt... ...on endpoint management, identity, and access controls. This role supports both Microsoft-licen…
Summary: The I.T. Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizatio…
What You’ll Do Support manufacturing by troubleshooting and resolving hardware, software, and network issues that impact production.... ...reliability and minimize downtime. Partner with vendors and corporate IT on syste…
The IT Support Specialist is responsible for the day-to-day and event-based IT needs for Aramark Sports & Entertainment. This includes providing hands on support for POS, back office, networking, and other systems ensuri…
and was recognized as one of TIME’s 50 most genius companies. About This Role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engine…
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What it support specialists earn in Kansas City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $38k–$52k |
| Mid level | $25–$34 | $52k–$70k |
| Senior | $33–$43 | $68k–$89k |
Adjusted for the Kansas City market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
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Senior IT Support Specialist
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Systems Administrator
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