solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified... ...Engineer Manager, you will lead a team of remote and onsite engineers supporting clie…
Engineering & IT · Kansas City, MO
IT Support Specialist jobs in Kansas City, MO
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$18–$43/hr
Typical pay range
$61k
Median, full-time
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Open it support specialist roles
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solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified... ...verbal and written communication skills, and a proactive approach to supporting clien…
$44.3k - $93.7k
Salary: $44,300 - 93,700 per year Requirements: We require at least 3 years of experience in customer support, technical support, IT services, or the healthcare industry. We require a bachelors degree in Information Tech…
$119k - $154k
participants around the world. We’re building meaningful ways to support professional and personal development while strengthening the... ...platforms. The ideal candidate must be well versed in understanding the IT land…
Position TitleNeuromonitoring Specialist IDays - Full TimeBell HospitalPosition Summary / Career Interest:The Neuromonitoring Specialist... ...practice of supply management by team members; including supportive strategie…
$2,000 per month
As a Mobile Crisis Response Specialist for Swope Health Services, you will be a part of a team of specialist who provide care for the people... ...and praise7. Empowering ExcellenceSwope Health Services supports its team…
transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient... ...communications, economists, management consultants and specialists across…
in high voltage transmission line siting, routing, permitting, right of way acquisition, design, and procurement and construction support, you are ready to undertake the role of Owner’s Engineer for the largest and most…
$15 - $20 per hour
Position: Program Support Specialist Type: Part-Time Location: Tiffany Springs (KCMO, Northland); Hybrid Compensation: $15-$20/hour (based on experience)Position Summary The Program Support Specialist provides dependable…
Summary: The I.T. Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizatio…
$29.37 per hour
IT Technician ROLE We need an experienced IT Technician at the U.S. Attorney's Office for the Western District of Missouri (... ...based in Kansas City, MO. The USAO-WDMO relies on stable, well- supported technology to k…
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What it support specialists earn in Kansas City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $38k–$52k |
| Mid level | $25–$34 | $52k–$70k |
| Senior | $33–$43 | $68k–$89k |
Adjusted for the Kansas City market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
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Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
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Systems Administrator
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