$57.9k - $95.6k
1 What Is the Opportunity? Provides support surrounding Host, Distributed, Network, Voice... ...and/or tools with direction from senior specialists and/or management and escalates incidents... ...customer service to all…
Engineering & IT · Omaha, NE
IT Support Specialist jobs in Omaha, NE
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
28
Open roles today
$18–$42/hr
Typical pay range
$60k
Median, full-time
11
Fresh in this list
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01
Open it support specialist roles
12 shown of 28 · sorted by freshness
Job Summary: Systems Administrators are knowledgeable in all the most common and popular networking technologies. In addition to strong technical aptitudes, this person is typically intermediate level. This person will d…
eager to learn while following prescribed directions and procedures. Essential Duties: • Answer phones • Provide Level 1 phone support • Meet daily time entry standards • Takes direction from Administrators/Senior Admini…
$30 - $40 per hour
engagement, and ownership. System Engineers develop, implement, and support complex technology solutions our clients require to operate... ...tickets and projects assigned to personal queue and follow InfiNet IT process…
Irrigation Product Support Specialist Intern - Summer 2027 Organization Summary Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to m…
Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work,... ...legacy of excellence.We are searching for a Fire &Life Safety Specialist at our…
and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. Fr…
leads, facilitate discussion on technical risk analysis and mitigation, preliminary routing and design and bill-of-material takeoff support. Offer value engineering and constructability solutions.Lead HDR scope, schedule…
company and within our communities, we constantly ask ourselves: What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch connectivity, wirele…
community, but around the world. In the role of Wayfinding Studio BIM Specialist, we'll count on you to:•Work for the Wayfinding discipline,... ...Professionals) help create a sense of belonging and foster a supportive e…
We are seeking a Reservations Support Specialist to provide responsive and detail-oriented assistance throughout the reservation process. This role focuses on research, coordination, communication, and maintaining accura…
As part of the Industrial Solutions Network , AIMM Services supports U.S. manufacturing businesses with solutions that enhance competitiveness... ...about bridging the gap between Information Technology ( IT) and Operati…
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What it support specialists earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $37k–$51k |
| Mid level | $25–$33 | $51k–$69k |
| Senior | $32–$42 | $66k–$87k |
Adjusted for the Omaha market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
02
IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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