UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a…
Customer Support · Omaha, NE
Customer Service Representative jobs in Omaha, NE
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
258
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
3
Fresh in this list
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01
Open customer service representative roles
12 shown of 258 · sorted by freshness
$19.5 per hour
emphasize teamwork and offer opportunities for personal and professional growth. We are currently seeking an experienced Customer Service Clerk , with optical background, for our fast-paced Optical Lab located in Omaha,…
: Customer Account Specialist Primary Functions: The Customer Account Specialist... ...be responsible for providing Customer Service assistance and guidance for their assigned... ...The physical demands described below a…
$21 per hour
At Hello Garage, we believe great service starts with meaningful connections. Backed by 50 years of proven excellence and an aggressive... ...functional space in the home. We deliver elite floor coatings, custom cabinets…
$80k - $215k
AirPods, Beats, and destination vacations If you're ready to bet on yourself, the sky is the limit. Your Role As a Sales Representative , you'll connect directly with homeowners in residential neighborhoods and help them…
These values help our Pharmaceutical Sales Representatives set goals based on our organization's... ...sell products to current and potential customers within a defined geography. Develop,... ...in particular with regard…
Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Service Representative. This position is onsite at our Monday-Friday 8:00am-5:00pm at our Omaha NE Eaton facility. As a part of the Customer Service team…
$18 per hour
Randstad is supporting a leading wealth management firm who is looking for Experience Customer Service Representatives who can blend high-level emotional intelligence with sharp technical problem-solving to support their…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
Position Overview The Customer Service Representative / Support Specialist provides administrative and customer service support to Account Managers while delivering high-quality service to CMG members. This role involves…
Group is a global leader in environmental services, operating across all five continents... ...future. Join Veolia as an Account Representative in our Chemical Solutions and Monitoring... ...a field-based role supporting…
We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also…
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What customer service representatives earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Omaha market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
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Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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