$42.2k - $46.5k
Real Conversations. Real Growth. Real Fun. Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm.... ...misdemeanor background check Minimum of 1-2 years of customer service experience A…
Customer Support · Omaha, NE
Customer Service Representative jobs in Omaha, NE
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
184
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
5
Fresh in this list
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01
Open customer service representative roles
12 shown of 184 · sorted by freshness
communities, we constantly ask ourselves: What is our impact on the world?Watch Our Story:' Come join the fast-growing Building Engineering Services Group at HDR. The Building Engineering Services Group (BES) provides in…
DescriptionAt HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and s…
communities, we constantly ask ourselves: What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch connectivity, wireless, firewall operations…
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
We are seeking motivated and customer- focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling request…
$30k - $50k
Position Description As a Customer Representative, you will play a key role in supporting clients throughout their journey from the moment they... ...every interaction reflects our commitment to exceptional service. Key…
We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also…
$200k - $300k
Negotiate with vendors for the best price and program. Dispose of proprietary inventory of lost customers. Manage inventory dollar levels to achieve optimum cash flow and service level. Interact with customers and vendor…
Customer Service Representative | Remote Career Training Provided Company: Globe Life AO Location: 100% Remote – United States Job Type: Full-Time | Flexible Schedule Compensation: Commission-Based | Weekly Pay | Perform…
$19 - $21 per hour
Job Title: Customer Service Rep Location: Omaha, NE Salary: $19-21/hour Job Summary of the Customer Service Rep: In this entry-level Customer Service Representative position, you’ll be an important part of the Customer S…
Group is a global leader in environmental services, operating across all five continents... ...future. Join Veolia as an Account Representative in our Chemical Solutions and Monitoring... ...a field-based role supporting…
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What customer service representatives earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Omaha market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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