Job description ~ We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communicati…
Customer Support · Milwaukee, WI
Customer Service Representative jobs in Milwaukee, WI
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
420
Open roles today
$14–$26/hr
Typical pay range
$41k
Median, full-time
6
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01
Open customer service representative roles
12 shown of 420 · sorted by freshness
Provides excellent customer service with empathy and professionalism, creating a fantastic client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers…
Lakewood Instruments Customer Service Representative Milwaukee, WI Position Summary At Lakewood Instruments, every employee contributes directly to the success and growth of the company. We are seeking a motivated and cu…
$11 - $13 per hour
schedule because you are in school or a just second job for some extra cash, Toppers knows we are the right fit for you! Customer Service Representative (Insider) As a Toppers Insider, you have the opportunity to work in…
Remote Customer Service Representative | Work From Home | Weekly Pay | No Experience Required Company: AO | Globe Life Location: 100% Remote (United States) Start Your Work-From-Home Career with AO Are you looking for a…
$19 - $20 per hour
Description The HR Services Representative is responsible for providing customer service consultation support and problem resolution on a variety of HR-related topics to the workforce, including pre-hires, employees, peo…
Summary Are you passionate about delivering excellent service and building lasting customer relationships? EPSI is looking for a motivated person... ...resolve inquiries, and provide ongoing support while representing ou…
$18 - $27 per hour
About Us MAD Live Solutions partners with clients to deliver outstanding customer experiences through effective communication and support services. We are expanding our Milwaukee, WI team and looking for driven individua…
Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service…
join our team! The Receptionist is responsible for greeting guests and answering phones to point customers in the right direction. The right candidate has superb customer service skills, is highly organized, and pays att…
willing to provide a white glove level of service that our homeowners deserve and expect.... ...Remodeling are seeking call center representatives to add to our growing team. We have full... ...include interacting with o…
Senior Commercial Lines Customer Service Representative In-Office- Elm Grove, Wisconsin My client is seeking a highly organized, process-driven Commercial Lines CSR to support and help manage a mid-market book of busines…
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What customer service representatives earn in Milwaukee
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$38k |
| Mid level | $17–$22 | $36k–$46k |
| Senior | $21–$26 | $43k–$55k |
Adjusted for the Milwaukee market from national ranges.
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What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
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List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
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Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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