thinking. JOB DESCRIPTION Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network,…
Customer Support · Milwaukee, WI
Technical Support Specialist jobs in Milwaukee, WI
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
228
Open roles today
$18–$38/hr
Typical pay range
$55k
Median, full-time
7
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Open technical support specialist roles
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Position Summary: The Certified Peer Specialist is a person who has lived the experience of mental health, substance use or co-occurring... ..., has had formal training in the peer specialist model of support, and has pa…
Highlights : In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information... ...providers, plus application development and delivery technical skills. You communica…
ensuring that improvements are aligned with organizational goals and support the delivery of high-quality products. You will plan and... ...Requirements: High School Diploma or Equivalent Required Technical Bachelor’s De…
Description Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computin…
The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration... ..., network, and mobile device issues with a focus on clear, non- technical co…
Best Value” supplier in the industry. The Mold Technician supports injection molding operations by performing mold changes,... ...Ability to read and interpret work instructions, setup sheets, and technical documentation…
Job Summary The Peer Support Specialist uses lived experience with mental health, substance use, co-occurring, and other life challenges to support, engage, and advocate for individuals and families in services. Through…
offer services—we build hope. We provide a continuum of care and support to individuals navigating adversity, including substance use... ...: Join our team at Access Clinic South as a Certified Peer Specialist. If you ar…
substance use and co-occurring mental health needs. The Peer Specialist works in collaboration with the individual’s assigned treatment... ...disenrollment. Uphold and promote a positive, strength based, and supportive c…
others in alignment with organizational values. Provides initial support troubleshooting, answering questions and resolving basic... ...an immediate remedy is not available. Assists with providing technical hints and tip…
$62.4k - $93.4k
Auto req ID: 56008 Title: Technical Specialist Job Function: Engineering Location: PDC Workplace Category:Onsite Company: Harley... ...product development, product testing, or performing similar support tasks. Exposure t…
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What technical support specialists earn in Milwaukee
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$30 | $48k–$62k |
| Senior | $28–$38 | $59k–$78k |
Adjusted for the Milwaukee market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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