$18 - $24 per hour
Certified Parent Peer Specialist (Wraparound) Wisconsin Community Services (WCS) Join the WCS Team At WCS, our people make... ...brings both professional skills and meaningful lived experience to support parents and care…
Customer Support · Milwaukee, WI
Technical Support Specialist jobs in Milwaukee, WI
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
204
Open roles today
$18–$38/hr
Typical pay range
$55k
Median, full-time
7
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Open technical support specialist roles
12 shown of 204 · sorted by freshness
$104k - $110.24k
$104,000 - 110,240 per year Requirements: Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator... ...with cross-functional teams and stakeholders Experience supporting telecommunic…
$37.44k - $52k
decision-makers at small and medium-sized businesses. Ability to support sales efforts and help customers determine their IT direction.... .... This full-time, in-person role offers opportunities to build technical skill…
modern life.Our solutions and services support everything from renewable energy and electrification... ...are looking for a Tactical Sourcing Specialist to join our North and Central America (... ...based on cost, qualit…
$70.32k - $105.48k
MILWAUKEE, WI.As an Enterprise Insights Specialist - Field Research, you will help transform... ...across the organization.You will support a portfolio of field research initiatives... ...syndicated tools for project tra…
$24 - $28.5 per hour
somewhere with a clear path into NOC and Engineering, not a dead-end support queue? If that sounds like you, keep reading. Why SSR... ...of SSR, triaging, troubleshooting, and resolving day-to-day technical issues, and y…
one team. All of these, while having Fun, truly make FlexTrade a wonderful place to work. Associate Technical Analyst: Join a dynamic development and support environment interfacing directly with clients. FlexTrade is lo…
Description Under the supervision of the Area IT Manager, the IT Support Analyst for the Milwaukee Hotel Collection provides maintenance and assistance for all internal and external guests requests pertaining to computin…
$65.2k - $131.91k
ability to use generative AI tools such as Microsoft Copilot to support analysis, documentation, testing, and productivity. We are... ...directly with clients to understand configuration needs and explain technical conce…
AEBS is looking for an IT Support Technician with strong IT hardware experience in Milwaukee, WI. This is a fantastic opportunity for... ...to build upon their IT experience. If you're motivated, technically savvy (and k…
Highlights : In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information... ...providers, plus application development and delivery technical skills. You communica…
Works with Product/Business Owners, Project Management and Technical Staff to perform analyses related to the implementation of new... ...internship. Work with service desk for his/her project for support transition. Coo…
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What technical support specialists earn in Milwaukee
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$30 | $48k–$62k |
| Senior | $28–$38 | $59k–$78k |
Adjusted for the Milwaukee market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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