modern marketers. Our passion for using customer insights to drive innovation and deliver... ...Opportunity: As the Client Services Account Manager, you'll be the key driver in managing... ...across departments to delive…
Customer Support · Omaha, NE
Customer Success Manager jobs in Omaha, NE
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
346
Open roles today
$25–$55/hr
Typical pay range
$76k
Median, full-time
2
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01
Open customer success manager roles
12 shown of 346 · sorted by freshness
Firms to Work For" JOB SUMMARY: The Project & Accounts Manager is responsible for successfully leading engineering projects from initiation through completion... ..., and collaborates with technical teams to drive custom…
empower our associates to contribute to our success by adopting the adapt, dare, learn... ...Salesperson who: Makes personal sales calls at customer establishments on a regular basis,... ...team members when appropriate…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$60k
continuous, ongoing prospecting for new customers. The Account Executive is responsible for... ...expectations as determined by Sales Management. • Secure prospective client appointments... ...selling a service • Shown s…
Solution Provider. Our expertise includes managed cloud, backup and replication, disaster... ...fresh ideas, innovation, and a strong customer- first mindset. At Opti9, we work hard, support... ...solutions on an ROI bas…
$30 per hour
performs system startup and commissioning, verifies quality control, and ensures every project is completed professionally and ready for customer occupancy. Bonus Opportunity ~$350 Attendance Bonus for perfect attendance…
$100k - $130k
technology solutions provider delivering managed IT services, communications solutions,... ...operations while enabling long-term growth and success. The organization fosters an employee... ...strong relationships with p…
$22 - $25.5 per hour
and Service Leader , you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed…
$30 per hour
Monitor project progress to meet labor budgets and scheduling goals. Communicate material shortages, delays, and project updates to management. Maintain organized jobsites, tools, equipment, and required documentation. T…
$60k - $80k
between technical integration setup, complex product catalog management, and strategic relationship building. You will serve as Remarcable... ...SaaS + marketplace model with ERP-style sales motion, sticky customer relat…
$75k - $95k
streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM ( Customer Success Manager) , you'll own the post-onboarding relationship for a dedicated book o…
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What customer success managers earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$66k |
| Mid level | $31–$42 | $64k–$87k |
| Senior | $40–$55 | $83k–$115k |
Adjusted for the Omaha market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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