PDL, you will report to the Nebraska/Iowa BES Business Group Manager (BGM) and work alongside the BGM to provide and promote consistent... ...history of delivering high quality, profitable and successful facility project…
Customer Support · Omaha, NE
Customer Success Manager jobs in Omaha, NE
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
200
Open roles today
$25–$55/hr
Typical pay range
$76k
Median, full-time
12
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01
Open customer success manager roles
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safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consult…
a job, it’s a chance to drive meaningful change and help define the future of our communities. In the role of Architecture Project Manager, we'll count on you to: Direct and coordinate work of single or multidiscipline t…
water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 -- 999 employees. You... ...sales training and the latest technology to set you up for success as you…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
community, but around the world. HDR is looking for a project manager whose experience focuses on client development and delivery of... ...projects. The ideal candidate should have a proven background in successfully del…
around the world. HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive... .... The ideal candidate should have a proven background in successfully deliveri…
for maintaining the general ledger in alignment with US GAAP, management reporting requirements, and localized GAAP or IFRS conventions... ...their evaluation and decision making. • Support talent planning, succession pl…
responsible for overseeing the Oracle enterprise performance management (EPM) application and scheduling and running certain weekly and... ...including maintenance of desktop procedures, cross-training efforts, successio…
forward, power innovation and leave your mark on our energy future.HDR Engineering is currently seeking a Transmission Line Project Manager to join our growing and nationally ranked team of Power Delivery professionals.P…
how you could help make great things possible not only in your community, but around the world. HDR is looking for a Federal Project Manager to join our Federal Business Group. This position is located in our Omaha, NE o…
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What customer success managers earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$66k |
| Mid level | $31–$42 | $64k–$87k |
| Senior | $40–$55 | $83k–$115k |
Adjusted for the Omaha market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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