$50k - $70k
world through better, faster, and more accessible simulation training. THE JOB We are seeking a highly motivated Technical Support Specialist to deliver a combination of on-site field technical support across Nebraska an…
Customer Support · Omaha, NE
Technical Support Specialist jobs in Omaha, NE
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
104
Open roles today
$18–$36/hr
Typical pay range
$53k
Median, full-time
11
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01
Open technical support specialist roles
12 shown of 104 · sorted by freshness
$57.9k - $95.6k
1 What Is the Opportunity? Provides support surrounding Host, Distributed, Network,... ...Operations. The incumbent applies experience and technical expertise to ensure high level of... ...and/or tools with direction fro…
, apply now. Service Desk Analyst – Clinical Applications Support NTT DATA is looking for Service Desk / Help Desk professionals... ...first point of contact for healthcare customers experiencing technical and applicatio…
***Come Join TEAMFederal*** Offering Industry Competitive Compensation as well as a GREAT work life balance! ***INCULDUED PERKS*** - Company Vehicle - Gas Card - Paid Holidays - Paid Time Off - 401k match - Company Picni…
design the critical infrastructure that supports the digital age and shapes the spaces... ...are searching for a Fire &Life Safety Specialist at our global headquarters in Omaha, Nebraska... ...initiative to deliver high…
together architects, planners, designers, and technical experts to solve complex design... ...communities.In the role of Project Controls Specialist, we'll count on you to: Establish WBS,... ...a sense of belonging and f…
administration, disability processes, benefits systems, and employee support. This role will also help lead the Annual Open Enrollment... ...programs.Preferred CertificationsCertified Employee Benefits Specialist (CEBS)C…
identifying gaps and coordinating remediation with control owners and technical teams.Provide subject matter expertise on Fiserv Policies and... ..., action plans, and evidence in accordance with firm standards. Support…
and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. Fr…
In the role of Wayfinding Studio BIM Specialist, we'll count on you to:•Work for the Wayfinding... ...1QualificationsRequired Qualifications Technically qualified with 3D design software and... ...a sense of belonging an…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
As part of the Industrial Solutions Network , AIMM Services supports U.S. manufacturing businesses with solutions that enhance competitiveness... ..., Cisco, Dell, Microsoft, and VMware. What you’ll do: Technical Solutio…
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What technical support specialists earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $27–$36 | $57k–$75k |
Adjusted for the Omaha market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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