$19.5 per hour
experience preferred Good organizational and communication skills Ability to perform all clerical and computer functions in support of the lab operations as well as support of sales and marketing efforts Must be highly d…
Customer Support · Omaha, NE
Technical Support Specialist jobs in Omaha, NE
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
136
Open roles today
$18–$36/hr
Typical pay range
$53k
Median, full-time
1
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 136 · sorted by freshness
government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hi…
and maintain an advanced working knowledge of DMSi’s internal support tools and delivery processes. # Assist other DMSi personnel through... ...objectives. KNOWLEDGE, SKILLS AND ABILITIES: Technical: SQL/query proficienc…
: Systems Administrators are knowledgeable in all the most common and popular networking technologies. In addition to strong technical aptitudes, this person is typically intermediate level. This person will demonstrate…
Essential Duties: • Answer phones • Provide Level 1 phone support • Meet daily time entry standards • Takes direction from Administrators... .... Can login to a router. Can effectively communicate basic technical items t…
$30 - $40 per hour
our growing team. If you are a professional seeking to apply the technical and soft skills you have developed in challenging and dynamic... ...engagement, and ownership. System Engineers develop, implement, and support c…
$18.62 per hour
Job Title: Information Technology Support Specialist FLSA Status: Non-Exempt Classification: Full-time Hours: This position will... ...staff interaction. This role requires a balance of foundational technical knowledge,…
AECOM is seeking a Control Room Data Analyst - Auditor to support a 24/7/365 traffic operations program in Omaha, Nebraska .... ...English language (to include punctuation, sentence structure and technical editing). Expe…
$59k - $79k
Omaha, Nebraska, United States of America Category IT & Business Services Job Id Req-039319 Job Type Full time Office Job Summary Supports successful collaboration with internal and external customers and/or suppliers to…
Job Title: Plant (IT) Information Technology Technician Location: Omaha, NE Reporting to: Plant IT Supervisor General Description: All computer/network components including servers, network equipment, wireless access poi…
As part of the Industrial Solutions Network , AIMM Services supports U.S. manufacturing businesses with solutions that enhance competitiveness... ..., Cisco, Dell, Microsoft, and VMware. What you’ll do: Technical Solutio…
$5,250 per month
The IT Implementation Engineer I is an entry-to-mid-level technical role supporting clients across various industries, including financial services... ...collaborate closely with other engineers, client account specialis…
02
What technical support specialists earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $27–$36 | $57k–$75k |
Adjusted for the Omaha market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Omaha?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.