serious scale and a family company that cares deeply about our team, our partners, and the brands we serve as customers. We are looking for a driven Client Success Manager who is willing to innovate, create, learn, and g…
Customer Support · Minneapolis, MN
Customer Success Manager jobs in Minneapolis, MN
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,193
Open roles today
$27–$62/hr
Typical pay range
$84k
Median, full-time
2
Fresh in this list
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01
Open customer success manager roles
12 shown of 1,193 · sorted by freshness
the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Our Associate Manager of Customer Success at Perforce is searching for a Senior Customer Success Manager to join the team…
$65k - $80k
inspection, calibration, and filtration products to over 4,000 customers nationwide. SSA is revolutionizing the way scientists... ...fastest-growing private companies. The Opportunity: Customer Success Manager We're look…
Description Role Summary The Senior Account Manager serves as the primary point of contact... ...Make sure everyone understands what success looks like for the account and why it... ...social, and now AI-driven discovery…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
As a Guest Experience Specialist, you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll w…
organization operates a network of primary care clinics and hospital-based departments centered on wellness, health maintenance, and the management of chronic conditions, and is grounded in values of relationships, inven…
Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health... ...of every meaningful relationship. Job Summary: The Customer Success Program Manage…
$80k - $100k
Description:: Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning, design…
$50k - $55k
environments where technical troubleshooting and customer support are your bread and butter. You... ...as you are helping customers find success using technology. You see customers as partners... ...solving problems, not…
$170k - $195k
steward for Nextern's high profile strategic customers. This roll owns strategic direction,... ...innovation opportunities. • Own and manage all contracts, including terms, milestones... ...to Account Managers and other…
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What customer success managers earn in Minneapolis
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$35 | $56k–$73k |
| Mid level | $34–$47 | $71k–$97k |
| Senior | $44–$62 | $92k–$128k |
Adjusted for the Minneapolis market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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