seeking a dynamic and results-driven Sales Manager to lead and grow our foodservice and... ...operational efficiency. Continuously improve the customer list (with more profitable and strategic... ..., manage, and execute…
Customer Support · Kansas City, MO
Customer Success Manager jobs in Kansas City, MO
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
404
Open roles today
$25–$57/hr
Typical pay range
$78k
Median, full-time
8
Fresh in this list
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01
Open customer success manager roles
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sector. In the role of Project Delivery Team Lead, we'll count on you to:Supervise, support, and develop a team of senior project managers, project managers, and assistant project managersAssist the Project Delivery Lead…
community, but around the world. HDR is looking for a project manager whose experience focuses on client development and delivery of... ...projects. The ideal candidate should have a proven background in successfully del…
$163k - $322k
Sciences CRM Global Delivery Lead Our Deloitte Customer team empowers organizations to build... ...activities including service, customer success and professional services is growing in... ...CRM Global Delivery Lead Sen…
complex challenges facing our clients and communities. Customer Relations & Comment Management Program Manager Job Description:HDR is seeking a Customer... ..., permitting, construction, and operations. The successful ca…
DescriptionThe Marketing Manager is responsible for leading and implementing the A&F marketing strategy, pursuit strategy, and client... ...strategic alignment across all A&F business lines, and cultivate a customer- cen…
water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating w…
around the world. HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive... .... The ideal candidate should have a proven background in successfully deliveri…
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What customer success managers earn in Kansas City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$33 | $52k–$68k |
| Mid level | $32–$43 | $66k–$89k |
| Senior | $41–$57 | $85k–$118k |
Adjusted for the Kansas City market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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