sales, winning clients, and managing a territory. Positive Self-Starter.You have an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner…
Customer Support · Omaha, NE
Call Center Agent jobs in Omaha, NE
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
88
Open roles today
$13–$24/hr
Typical pay range
$37k
Median, full-time
4
Fresh in this list
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01
Open call center agent roles
12 shown of 88 · sorted by freshness
$50k - $60k
Catholic Mutual Group (CMG) is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church throughout the United States and Canada. We are seeking a detail-orie…
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
Requisition Number: 234085 Job Description Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include deve…
We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also…
Sales Representative – Patient Handling As a Sales Representative at Stryker, you will be at the forefront of promoting and selling our Acute Care products, with a focus on Patient Handling solutions, to healthcare provi…
Location Name of Facility : Heart of A Child Ministries Address 10506 Burt Circle Omaha, Nebraska 68114 Submitted By Name : Michelle Witt Email : ****@*****.*** Description Department: Programs Reports to: Hired...
Location Name of Facility : Heart of a Child Ministries Address 10506 Burt Circle Omaha, Nebraska 68114 Submitted By Name : Nikki Schaefer Email : ****@*****.*** Description Department: Local Pro-life Education Reports..…
Location Name of Facility : Heart of A Child Ministries Address 10506 Burt Circle Omaha, Nebraska 68114 Submitted By Name : Michelle Witt Email : ****@*****.*** Description Department: Programs Reports to: Reporting...
$50k - $65k
Maintain ongoing relationships with current and former customers Reporting & Analytics Prepare daily activity reports documenting calls, sales, lost opportunities, and critical issues Provide territorial sales forecasts…
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations…
02
What call center agents earn in Omaha
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $13–$17 | $28k–$35k |
| Mid level | $16–$20 | $33k–$41k |
| Senior | $19–$24 | $39k–$50k |
Adjusted for the Omaha market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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