$25 - $30 per hour
+ locations in 35 states. Our facilities rely on technology to support high-volume operations across our corporate offices, warehouses... ...a motivated, customer-focused Help Desk Technician to provide technical support…
Customer Support · Dallas, TX
Technical Support Specialist jobs in Dallas, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
572
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$19–$39/hr
Typical pay range
$58k
Median, full-time
12
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during staffing assignments is expected to understand client requirements, and design / develop solutions.Internally, you will also support commercialization efforts for the topic/sector working, in conjunction with busi…
$72k - $129k
Action Remediation.Ability to communicate effectively with all levels of business including technical and non-technical audiences.Collecting and documenting information to support Incident Response activities; including…
Job Requirements 7 to 10 years of relevant experienceExperience in data analysis with intermediate/advanced Microsoft Office Suite skillsProven interpersonal, data analysis, diplomatic, management and prioritization skil…
with global functional organizations and cloud engineering teams to interpret vulnerability findings and streamline remediation. Technical Support & Vendor Coordination: Coordinate with internal stakeholders and external…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Job-ID29140640Reference26-23915Remote50% RemoteData Management EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Vet…
resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Technology Business Systems Consulting. Consult on the strategy…
$150.45k - $200.6k
States (US).Please Note: This hybrid role requires onsite client support 2-3 days weekly in either Irving, TX or Charlotte, NC.... ...Lead Infrastructure Engineer for Linux OS Engineering provides technical leadership fo…
$99k - $140k
Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit . Follow... ...work, troubleshooting difficult issues, and helping establish technical standards a…
$80k - $139k
other.About the role:CLA is looking to hire a Senior Analyst - Post Merger Integration for our Deal Services practice. This role supports private equity-backed and growth-oriented companies through financial professional…
process improvements that enhance organizational efficiency and support strategic decision-making. Design and document systems,... ...documentation, including Functional Specification Documents (FSDs), Technical Specific…
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What technical support specialists earn in Dallas
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges — pay in Dallas typically tracks these.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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