Technical Business Analyst with .Net Dallas, TX Contract Key Responsibilities Act as a bridge between business... ...and QA teams during design, development, and testing phases Support API integrations, database interact…
Customer Support · Dallas, TX
Technical Support Specialist jobs in Dallas, TX
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
683
Open roles today
$19–$39/hr
Typical pay range
$58k
Median, full-time
2
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
11 shown of 683 · sorted by freshness
or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission:... ...is more than a job. It’s our passion. PRIMARY PURPOSE As the technical expert, re…
C (V1) enhancements - Collaborate closely with business and technical teams - Identify business needs and improvement opportunities... ...Act as a liaison between stakeholders and technical teams - Support post-deploymen…
system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions Support system change processes from requirements through implementation and provide input…
systems and a talent for problem-solving? A leading global provider of advanced wireless communication systems is seeking a Technical Support Specialist to join their expanding team. In this dynamic role, you will act as…
$65 per hour
C4C (V1) enhancements. You will work closely with business and technical teams to identify needs, define requirements, and ensure solutions... ...planning and workload prioritization. Post-Implementation Support – Ensure…
requirements, project plans, use cases, system specifications, technical documents, and test plans • Proactively identify, escalate,... ...experience working with API driven and Java based backend systems supporting mobi…
We are looking for a Technical Support Specialist to join our team in Irving, Texas (USA) . In this role, you will support the Networks team by troubleshooting technical issues, managing support tickets, and assisting wi…
and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone... ..., and so can you. Responsibilities The IT Technical Support Analyst se…
successful delivery. This role bridges business operations and technical delivery by documenting current and future state processes,... ...improvement opportunities, performing business and data analysis, supporting user…
CyberlinkASP is looking for a Technical Support Specialist to join our team in our Dallas office. This person will provide technical guidance and support to our business and customers. This will be a in office role with…
02
What technical support specialists earn in Dallas
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges — pay in Dallas typically tracks these.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Dallas?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.