$110k - $140k
Strategic Customer Success Manager – Asset Management Join to apply for the Strategic Customer Success Manager – Asset Management role at Responsive Base pay range $110,000.00/yr – $140,000.00/yr About Responsive Respons…
Customer Support · Dallas, TX
Customer Success Manager jobs in Dallas, TX
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
2,247
Open roles today
$26–$60/hr
Typical pay range
$82k
Median, full-time
2
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01
Open customer success manager roles
12 shown of 2,247 · sorted by freshness
helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers.…
intelligence. The CSM at JPV owns client success delivery for a portfolio of accounts... ...individual contributor, reporting to the Head of Customer Experience and working closely with... ...JPV suite, consistent accoun…
$140k - $155k
mankind and potentially save the economy billions - not bad right? What will you do in the role? We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them…
Dallas - Fort Worth metro. At GXO Logistics, we believe that our success depends on our ability to provide extraordinary support and solutions for our customers. As the Senior Customer Success Manager, you will manage th…
Hallmark Healthcare Solutions, Inc. (HHCS) is seeking a Customer Success Supervisor to lead the post-go-live support of our Physician... ...issue resolution, client communication, and performance. Manage the transition a…
transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to... ...Lowercarbon Capital. About The Role The Customer Success Manager owns the ful…
established network in the Facilities Management industry to drive revenue growth through... ...contract execution. Expand existing customer relationships by identifying additional... ...Collaborate with Operations to en…
to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques. The Customer Success Manager is responsible for building and maintaining strong relationships within as…
third-party logistics provider offering customized solutions to meet our customer's shipping... ...We are seeking a Customer Service Manager to join our team at MW Logistics, LLC. In... ...Lead, coach and manage the Cust…
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among... ...dynamic, supportive team that values professional development. Make a meaningfu…
Job Description Job Description Description: Job Description Job Title: Customer Experience & Service Manager Direct Report : Director of Operations FLSA Status : Exempt Job Brief The Customer Experience & Service Manage…
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What customer success managers earn in Dallas
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $34–$46 | $70k–$95k |
| Senior | $43–$60 | $90k–$125k |
National ranges — pay in Dallas typically tracks these.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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