the industry increase their revenue and manage their growth. The ideal candidate enjoys... ...transforming those challenges into measurable customer value. Key Responsibilities... ...years of proven experience as a Custo…
Customer Support · Austin, TX
Customer Success Manager jobs in Austin, TX
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,696
Open roles today
$28–$63/hr
Typical pay range
$87k
Median, full-time
4
Fresh in this list
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01
Open customer success manager roles
12 shown of 1,696 · sorted by freshness
Job Title: Customer Success Manager Salary: $60k basic, $15k-$20k OTE Sector: Tech A Tech enterprise that emerged a little over ten years ago, but is now an institution across the USA, parts of Europe and Asia, is growin…
global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether... .... More about and . Job Description As a Customer Success Manager , you will own the ope…
When it does not work, a truck sits at a gate and a customer’ s yard backs up. The distance between those two... ...live. # Qualifications: ~5+ years in customer success, implementation, technical account management, or…
Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter,... ..., team, and industry. Job Description The Customer Success Manager (CSM) is resp…
rewards as we transform the hospitality and experiences industry globally. The Role Way is looking for an experienced Customer Success Manager who thrives in the complexity of scaling a startup. This role requires someon…
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data... ...an impact at scale, we’d love to hear from you. As a Customer Success Manager (CS…
$121k - $240k
Company, we believe data should fuel your success in the enterprise AI era. Our Context... ...unyielding commitment to prioritizing our " Customer First", we strive to ensure their success... ...flexible work arrangement…
Why join the talent pool This is not a role tied to a specific opening, but a way for us to connect with experienced Customer Success Managers who could be a strong fit for future opportunities at KNIME. Whether your str…
$85k - $95k
service businesses, run structured BRs, and manage your expansion pipeline end-to-end. You... ...accounts: exec sponsor engagement, success plan revisions, escalation protocols Own... ...driven EBR decks connecting Worki…
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What customer success managers earn in Austin
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $28–$37 | $58k–$76k |
| Mid level | $36–$48 | $74k–$100k |
| Senior | $45–$63 | $94k–$131k |
Adjusted for the Austin market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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