$40k - $50k
Salary: $40,000 - 50,000 per year Requirements: We need strong technical knowledge of HVAC systems, zoning controls, relays, thermostats... .... We prefer candidates with at least 1 year of technical support or field ser…
Customer Support · Boston, MA
Technical Support Specialist jobs in Boston, MA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
541
Open roles today
$25–$50/hr
Typical pay range
$74k
Median, full-time
4
Fresh in this list
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01
Open technical support specialist roles
11 shown of 541 · sorted by freshness
$77k - $102k
sensor fusion, and networking technology to the military in months, not years.ABOUT THE ROLE This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows,…
We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsof…
$86k - $88k
), the Business Systems Analyst serves as a functional expert supporting Executive Education's portfolio of enterprise applications, with... ..., and collaborates on decisions that have broader business, technical, or or…
TECHNICAL ASSOCIATE I , Earth, Atmospheric & Planetary Sciences , will play a key role in supporting laboratory operations, conducting experiments and data analysis. Collect and analyze carbon, nutrients, and other chemi…
$44.76 - $67.48 per hour
IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing... ...The Epic Beaker CP/AP Support Analyst provides operational, technical, and workflo…
$38 - $40 per hour
perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are seeking a Study Support Technician II to join our Insourcing Solutions team, located in Boston, MA. As the Study Su…
Responsibilities: Attend customer support requests via phone, email, or in person. Performing server and network troubleshooting remotely and on site Doing application deployments Follow change control process Managing s…
$130k - $170k
wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation — owning the tools, building the automations, and making sure thousand…
to inspire others. What You Will Do: ** ** In this role, you will perform the following day-to-day activities: ** ** Support reporting initiatives, assist in documentation, and gain exposure to global financial regulatio…
different shapes at different companies; we are looking for a strong technical skillset accompanied by an excellent ability to understand user... ..., and deployment for NetSuite enhancements and projects. Support and op…
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What technical support specialists earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$40 | $64k–$83k |
| Senior | $38–$50 | $79k–$105k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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