$80k - $120k
it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our... ...global financial services firm, known for premium service, specialist expert…
Customer Support · Boston, MA
Technical Support Specialist jobs in Boston, MA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
395
Open roles today
$25–$50/hr
Typical pay range
$74k
Median, full-time
10
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01
Open technical support specialist roles
12 shown of 395 · sorted by freshness
consistency of data used by the State Department of Health to support disease surveillance, population health monitoring, program evaluation... ...this role, you are comfortable speaking to both business and technical st…
compliance with internal requirements and regulatory expectations. Support change control activities, deviation resolution, CAPA, and... ...degree of initiative and self-motivation. Experience creating technical, written…
$68.9k - $131.1k
infrastructure at our Raytheon locations. The installation, maintenance, support, and monitoring of the network infrastructure will be performed... ...elements of data and/or voice communication network. Develop technica…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Position Summary: Quotient is seeking a highly analytical and scientifically curious Senior Analyst to support strategic decision-making across our growing drug development pipeline. This is an exciting opportunity to wo…
Department of Revenue (DOR). DOR manages Commonwealth taxes and child support, and their mission is to gain full compliance with the tax,... ...· Possess the analytical, information processing and technical skills requir…
Reference26-26032Remote50% RemoteThis position will report to the MMIS Technical Manager and will serve as the Senior System Analyst for... ...RESPONSIBILITIES:· Responsible for providing technology initiatives, support…
Execute and review test runs and sign off on testing components Document requirements and participate in their development and testing Support the development of end-user training materials and end-user documentation as…
for yet. The Senior Analyst also serves as the team’s senior technical resource — mentoring colleagues, setting the standards for how... ...Business Analytics, Data Science or a related field. Experience supporting busin…
continuous compliance against secure configuration baselines. Support vulnerability and configuration risk management across AWS,... ...and regulations such as NIST, CIS, ISO, and NY DFS. Provide technical leadership, me…
$25.19 - $40.31 per hour
centering dignity, compassion, mutual respect and supporting the right of every individual to access the... ...the Homeless Program (BHCHP) and use your technical skills to support a mission that matters. The Technical S…
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What technical support specialists earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $25–$32 | $51k–$67k |
| Mid level | $31–$40 | $64k–$83k |
| Senior | $38–$50 | $79k–$105k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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