The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customer…
Customer Support · Boston, MA
Customer Success Manager jobs in Boston, MA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,017
Open roles today
$34–$77/hr
Typical pay range
$106k
Median, full-time
9
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01
Open customer success manager roles
12 shown of 1,017 · sorted by freshness
$151k - $207.9k
opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention traje…
$90k - $119k
their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our... ...differences that make us who we are and the work we do possible. Customer Success Associate Man…
Description The opportunityLiberty Mutual is looking for a managing attorney to lead legal support for one of our largest and fastest... ...everyone can make a meaningful impact for our business, our customers, and the c…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences…
$140k - $204k
scoping full-suite gTech services, including technical integrations, customer support, and media delivery.Direct regional execution teams,... ..., and Media Solutions to ensure seamless service deployment. Manage end-to-…
$115k - $170k
innovating new ways for utilities and cities to manage energy and water. We create a more... ...utility industry by developing strategic customer relationships, identifying and advancing... ...drive bookings, revenue gro…
$115.44k - $142.6k
Job Title:Client Relationship Manager ILocation:Remote PennsylvaniaWhat you'll do:As a Client Relationship Manager I you'll be responsible... ...your business knowledge, learning the ins and outs of how successful compan…
$64k - $71.8k
impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and... ...Job Description We are seeking a motivated Customer Success Manager who will be respons…
our strongest focus. You set clients up for success, deliver value, and keep them. You are also... ..., and measure adoption yourself, not only manage the relationship. That's what makes this role different from a typica…
$108.8k - $134.4k
simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that... ...to grow our Enterprise business, we're looking for a Customer Success Manager to o…
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What customer success managers earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $34–$44 | $70k–$92k |
| Mid level | $43–$59 | $90k–$122k |
| Senior | $55–$77 | $115k–$160k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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