the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...platform. The focus…
Customer Support · Boston, MA
Customer Success Manager jobs in Boston, MA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,943
Open roles today
$34–$77/hr
Typical pay range
$106k
Median, full-time
4
Fresh in this list
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01
Open customer success manager roles
12 shown of 1,943 · sorted by freshness
companies bring better products to market faster, with greater clarity and confidence. POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the…
Job Description Job Description Enterprise Customer Success Manager Location: Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relati…
$89k - $133k
innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our... ...product roadmap Qualifications To be successful in this role you have: You have 5+ years of account management, impl…
$80k - $150k
Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after…
$140k - $155k
mankind and potentially save the economy billions - not bad right? What will you do in the role? We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them…
$64k - $71.8k
impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and... ...Job Description We are seeking a motivated Customer Success Manager who will be respons…
$108.8k - $134.4k
simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that... ...to grow our Enterprise business, we're looking for a Customer Success Manager to p…
$100k - $125k
and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across... .... What We're Looking For Experience in customer success, account management, or bran…
Predictability, Efficiency, and Developer Experience by way of our Explore-Measure-Act methodology. We’re looking for an Enterprise Customer Success Manager who will partner with our customers to turn data and insights i…
$80k - $95k
wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group... ..., visit InvoiceCloud.com. Job Details The Customer Success Manager builds strong,…
by industry associates to reduce fatigue, mitigate risk of injury and augment performance. Our team is looking for a Customer Success Manager . We are looking for an individual who has a passion for putting the customer…
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What customer success managers earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $34–$44 | $70k–$92k |
| Mid level | $43–$59 | $90k–$122k |
| Senior | $55–$77 | $115k–$160k |
Adjusted for the Boston market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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