$48.5k - $68k
support for hardware and software solutions for Boston Medical Center and affiliated organizations and employees. This role is responsible... ...issues in a timely manner Escalate issues to appropriate on- call resources…
Customer Support · Boston, MA
Call Center Agent jobs in Boston, MA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
529
Open roles today
$18–$33/hr
Typical pay range
$52k
Median, full-time
4
Fresh in this list
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01
Open call center agent roles
12 shown of 529 · sorted by freshness
$16.71 - $24.83 per hour
Management & EHS; oversees the daily operations of the medical center’ s switchboard. Performs telephone answering, paging and other telecommunication... ...up and training. Answer, assist and direct a high volume of cal…
Preparing expense reports. Organizing and coordinating client meetings. Preparing paperwork for sponsorships. Monitoring capital calls from Private Equity funds. Collecting and organizing client tax information. To Excel…
providers, and internal/external stakeholders. The primary responsibility will be to focus on the performance of the vendors who provide Call Center Solutions for MassHealth to ensure that MassHealth provides high qualit…
$21.59 - $28 per hour
related to fares and Charlie Cards. This role is flexible/hybrid. Duties & Responsibilities Handle escalations from the Call Center regarding complex issues or difficult customers involving fare related issues. Research…
recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management... ...professional and courteous service while receiving incoming calls from…
measurable results for your brand. Job Description Job Description : We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of cont…
$17 - $26 per hour
opportunities for career growth. Responsibilities * Answer inbound customer calls in a professional and courteous manner * Respond to customer... ...or equivalent required * Previous customer service or call center exper…
$150k - $225.5k
Mercer is expanding — join us as a strategic Sr. Principal Lead Health & Benefits Consultant to help lead growth and drive the Mercer H&B practice into the future. This role is part of our Health & Benefits team and can…
$33k - $36k
customer-first mindset in everything we do. Job Description Elevare Branding is seeking a motivated and professional Call Center Representative to join our growing team in Boston, MA. In this role, you will serve as the…
and complete paperwork for drop-offs and discharges. Switchboard - Responsibilities include: Receive and direct all incoming calls for SAH, HLA, Administration, and Wildlife. Relay all inpatient updates to clients. Call…
POSITION PURPOSE: The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inq…
02
What call center agents earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $22–$28 | $46k–$58k |
| Senior | $26–$33 | $54k–$69k |
Adjusted for the Boston market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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