recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management... ...professional and courteous service while receiving incoming calls from…
Customer Support · Boston, MA
Call Center Agent jobs in Boston, MA
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
383
Open roles today
$18–$33/hr
Typical pay range
$52k
Median, full-time
10
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open call center agent roles
12 shown of 383 · sorted by freshness
$236.5k - $335.7k
Software Sales Specialists - East CoastDescription -Job SummaryHP Inc. is seeking a Software Sales Specialist to accelerate growth across the East region for our Workforce Experience Platform (WXP), Wolf Security, and Co…
$65k - $100k
OverviewSnap-on Sales Representative - Selling Direct to Industrial CorporationsSnap-on Inc. is more than the premier global tool and equipment manufacturer; we are a leading global innovator, manufacturer and marketer o…
considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at (***) ***-**** or send us an email or speak with your recr…
Who we are looking forState Street Alpha’s Professional Services team is looking for experienced leaders to drive our Data Collection, Configuration and Conversion practice across the Alpha platform. We’re looking for ex…
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas t…
$115k - $148k
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Account Manager, Captive Management to play your part in that transformation. It’s an opportunity to grow your skills and experienc…
Job-ID29247156Reference26-25583Max BR - *** Location: Onsite, Cambridge Campus Direct responsibilities will include, but not be limited to: Supporting tissue enhanced delivery platform development and portfolio programs…
$122k - $240.5k
Help frame the purpose and desired outcomes of joint opportunity calls, recommend approaches that have worked in other accounts, and... ...services, and the broader Databricks marketplace.The TeamThe Sales Center of Exce…
measurable results for your brand. Job Description Job Description : We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will play a crucia…
$28 per hour
Fares Call Center Representative Location: Quincy, MA 02169 Duration: 6 Months - Possible Extension Pay: $28/hour Schedule: Mon-Fri, 6:15 AM-8:00 PM; Sat-Sun, 8:00 AM-4:00 PM Work Arrangement: Flexible/Hybrid Job Summary…
$48.5k - $68k
support for hardware and software solutions for Boston Medical Center and affiliated organizations and employees. This role is responsible... ...issues in a timely manner Escalate issues to appropriate on- call resources…
02
What call center agents earn in Boston
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $22–$28 | $46k–$58k |
| Senior | $26–$33 | $54k–$69k |
Adjusted for the Boston market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
Ten quiet minutes a day
Applying for call center agent jobs in Boston?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.