customers receive timely and efficient service by matching the right technician to each job. Responsibilities Evaluate customer calls and assign the appropriate technician to each job. Prioritize urgent customer calls to…
Customer Support · Orlando, FL
Call Center Agent jobs in Orlando, FL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
300
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
4
Fresh in this list
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01
Open call center agent roles
12 shown of 300 · sorted by freshness
Public Information Staff Member - Orlando, FL Area Full-Time Position | Local to Central Florida | Focus Communications Experience Required Stokes Creative Group seeks a Public Information Specialist based in the Orlando…
strong commitment to safety . Qualifications ~ High School diploma/GED required. ~2 years of experience in a high-volume call center or related construction experience preferred. What CRH Offers You Highly competitive ba…
$28.85 - $33.65 per hour
applies to employees laid off from Career Service positions. If you experience problems applying online, please call the People First Service Center at (***) ***-****. Benefits of Working for the State of Florida: ~ Work…
Operator is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire,... ...: High School Diploma or equivalent. One year of Call Center/ Customer Service…
TechOp Solutions is seeking Remote Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adap…
$15 per hour
Job description All American Bonds and Insurance is a small business in Winter Park, FL. We are professional, agile, innovative and our goal is to We are a full service commercial insurance agency focused on the Auto Dea…
nearby cities. Duties: ~ Answer and track incoming calls ~ Prepare and submit accurate, detailed reports in government... ...as assigned Requirements ~5+experience in a call center ~ Associates Degree ~ Proven ability to…
An amazing opportunity to have a life that only the top 5% get to live! Regen Profits will show you the way if you have the grit! You must have prior success selling products and services to individuals in a competitive…
B in annual preventable medical spend. Belle’s solution is centered on in-home care management for at-risk, polychronic seniors.... ...we’d love for you to join us! Belle is looking for a Sales Call Center Agent to join…
customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Mus…
Date: August 14 — firm; candidates must be available to start on this date About the Role We are seeking a Health Insurance Call Center Representative to join our client's team on a temp-to-hire basis. This is a fully re…
02
What call center agents earn in Orlando
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Orlando market from national ranges.
03
What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
05
Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
02
Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
03
State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
04
Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
05
Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
06
Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
03
Quality Analyst
04
Supervisor
05
Call Center Manager
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