About the Role Pompa Program is seeking high performing Health Advisors to join our growing sales organization. This is a consultative, high ticket closing role designed for experienced sales professionals who excel at b…
Customer Support · Orlando, FL
Call Center Agent jobs in Orlando, FL
Call center agents handle high volumes of inbound or outbound calls, following scripts and service standards to resolve issues, take orders, and log every interaction accurately.
201
Open roles today
$14–$25/hr
Typical pay range
$40k
Median, full-time
6
Fresh in this list
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01
Open call center agent roles
12 shown of 201 · sorted by freshness
Public Information Staff Member - Orlando, FL Area Full-Time Position | Local to Central Florida | Focus Communications Experience Required Stokes Creative Group seeks a Public Information Specialist based in the Orlando…
OSHA category III - normal routine involves no exposure to blood, body fluid, or tissue and as part of the employment, will not be called upon to perform or assist in emergency care or first aid.#LI-JB2Ready to transform…
Job Summary: · Answers phone calls in a Corporate MedicalCall Center single specialty group. JobResponsibilities: · Phones efficiently answered and with properetiquette · Obtain 90% target for Inbound and Outboundcalls t…
$20.78 - $26.67 per hour
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
$28.85 - $33.65 per hour
applies to employees laid off from Career Service positions. If you experience problems applying online, please call the People First Service Center at (***) ***-****. Benefits of Working for the State of Florida: Workin…
last a lifetime. Job Description The Reservations Agent is responsible for accurately processing inbound tour reservations... .... Professionally answer and route inbound phone calls. Maintain updated qualifications and…
$54k - $59k
supportive and professional environment. Job Description Job Summary We are seeking a friendly and dependable Call Center Agent to assist customers, respond to inquiries, and provide professional support by phone. This r…
Activations Agent- Capital Vacations Join the Fun with the Fastest Growing Timeshare Company in the Country! Shift 9:00am-5:30pm- starting $17 per hour Are you ready for a job that’s as exciting as it is rewarding? We’re…
Now Hiring: Lead Generator We are seeking motivated and outgoing Lead Generators to help us connect with potential customers and grow our business. This is an excellent entry-level opportunity for individuals who enjoy t…
$15 per hour
Job description All American Bonds and Insurance is a small business in Winter Park, FL. We are professional, agile, innovative and our goal is to We are a full service commercial insurance agency focused on the Auto Dea…
Now Hiring: Entry-Level Lead Generators We are looking for friendly and motivated individuals to join our team as Lead Generators. No prior experience is required - training is provided. Responsibilities: • Reach out to…
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What call center agents earn in Orlando
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $29k–$37k |
| Mid level | $17–$21 | $35k–$44k |
| Senior | $20–$25 | $41k–$53k |
Adjusted for the Orlando market from national ranges.
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What employers ask for
The skills these listings keep naming
Phone etiquetteActive listeningScript adherence with judgmentFast, accurate data entryHandling metrics (AHT, QA)De-escalationResilience and consistencyCall center software (dialers, IVR)
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
How do you stay accurate and friendly on your fortieth call of the day?
Acknowledge the grind honestly, then give your reset habits: notes templates, a consistent greeting, and treating each caller as the first.
A caller is shouting before you finish your greeting. What do you do?
Describe letting them finish, keeping your tone level, acknowledging the problem, and moving to concrete steps. Mention your center's escalation point.
How do you handle performance metrics like handle time and QA scores?
Show that you understand the metrics as tools: where you have improved a number, and how you avoid gaming metrics at the customer's expense.
Tell me about following a script while still sounding human.
Explain treating the script as required content, not a monologue: hitting compliance points while matching the caller's pace and language.
What is your attendance and schedule flexibility like?
Answer plainly; adherence and reliability are core to the job. Mention any experience with shift bids, split shifts, or weekend coverage.
Have you done outbound or sales-adjacent calling? How do you handle rejection?
If yes, share numbers such as conversion or contacts per hour. Either way, show that a no does not carry into the next call.
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Resume tips that move the needle
For call center agents specifically — generic advice costs you here
01
Lead with your numbers: calls per day, average handle time, QA scores, adherence, or sales conversion where applicable.
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Name the systems you have worked in, such as Five9, Genesys, NICE, or Avaya, plus the CRMs behind them.
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State the type of work explicitly: inbound support, outbound sales, collections, or blended, since centers hire for fit.
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Include attendance and tenure signals; a full year at one center with strong adherence is a real differentiator.
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Mention remote work readiness if relevant: quiet workspace, wired internet, and prior work-from-home call experience.
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Where this role goes
Typical progression
01
Call Center Agent
02
Senior Agent
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Quality Analyst
04
Supervisor
05
Call Center Manager
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