salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Part Time Member Experience Specialist to join Kirtland Credit Union! This is a regular, part-time, 100% On-Site posit…
Customer Support · Albuquerque, NM
Technical Support Specialist jobs in Albuquerque, NM
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
120
Open roles today
$18–$37/hr
Typical pay range
$53k
Median, full-time
5
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open technical support specialist roles
12 shown of 120 · sorted by freshness
$54k
We require the ability to commute to Albuquerque, NM and work on-site. Responsibilities: We provide first-line help desk support for a diverse client base, both remotely and on-site. We handle Active Directory and Entra…
technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that... ...that seeks a Senior Business Analyst (BA) who will provide support to the Indi…
Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team... ...Skills Providing customer break fix support for designated equipment Communicating... ...Requirements Typically requires…
impossible routine. Come shape the future with us. SENIOR IT SUPPORT SPECIALIST As aSeniorIT Support Specialist based onsite at Rocket Lab’... ...role is ideal for a professional seeking to broaden their technical expert…
technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that... ...Analyst – Business Operations & Analysis, Intermediate to support Indian Affai…
technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that... ...Analyst – Change & Configuration Management, Intermediate to support Indian Af…
) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests wit…
$40k - $54k
and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves... ...network performance. Responsibilities include delivering technical support to…
Remote Member Experience Specialist (Customer Service & Benefits Support) Company: AO (American Income Division) Work Arrangement: 100% Remote (U.S. Residents Only) Build a Career That Supports Your Life 100% Remote | Fl…
Your Impact Own your opportunity to support our nation's defense. Make an impact by... ...INFORMATION TECHNOLOGY AND INFORMATION ASSURANCE SPECIALIST TS/SCI CLEARANCE IS REQUIREDExperience/... ...’s checklist Review and…
modules (AD, MSGraph, etc.) # Microsoft on-prem and 365 Administration # Two Factor Authentication # Documentation Creation ( Technical Writing, Instructional Documentation) # NIST 800-171 R2 & R3 Compliance (Policies &…
02
What technical support specialists earn in Albuquerque
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$23 | $37k–$48k |
| Mid level | $22–$29 | $46k–$60k |
| Senior | $28–$37 | $58k–$76k |
Adjusted for the Albuquerque market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
05
Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
02
Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
04
Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
05
Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
06
Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
Ten quiet minutes a day
Applying for technical support specialist jobs in Albuquerque?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.