member to bridge the gap between laboratory scientists and technical systems, helping optimize and support laboratory software workflows! Role Highlights Position: Business Analyst / LIMS Specialist Work Arrangement: 100…
Customer Support · Salt Lake City, UT
Technical Support Specialist jobs in Salt Lake City, UT
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
197
Open roles today
$20–$40/hr
Typical pay range
$59k
Median, full-time
5
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01
Open technical support specialist roles
12 shown of 197 · sorted by freshness
$45 per hour
We are looing for an enthusiastic system administrator in a fast past, complex business environment. They will be responsible for support product owners in a processing center. The administrator will be responsible for a…
Position Summary Support and enhance LabWare LIMS v8 . Support API integrations, workflow optimization, reporting, and... ...software systems. Ability to translate business needs into technical requirements. Experience e…
Work Location: Remote Position Summary Support and enhance LabWare LIMS v8, integrations, workflow optimization, reporting... ...in this role you need to be detail oriented, explain technical concepts to non-technical pe…
business analysis, strategic planning, and migration initiatives supporting the transition from legacy FX trading platforms, such as... ...gather, analyze, validate, and document business, functional, technical, and non-…
AN IMPACT The Data Analyst is responsible for collecting, analyzing, and interpreting manufacturing and supply chain data to support operational efficiency, inventory optimization, production planning, and strategic deci…
Description: Join a Leader in Fire Protection State Fire is a trusted name in fire protection, specializing in the installation and servicing of critical safety systems, including fire suppression, alarms, and security s…
$22 - $25 per hour
Job Title: IT Support Technician Compensation: $22-$25 Per Hour Schedule: Typically Monday through Friday, with weekend work... ...Support Technician to manage a broad range of responsibilities, from technical support ti…
$62k - $92k
grow in our great organisation. About the role This position supports analytical testing and project execution for vitamin and... ...including data from third-party laboratories. Assist in preparing technical documentati…
$55 - $60 per hour
, and document business requirements and collaborate with the technical team to develop functional designs that meet business requirements... ...planning, documenting test scripts, the execution of testing, supporting us…
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team... ...Skills Providing customer break fix support for designated equipment Communicating... ...colleagues Requirements Typically…
leaders such as Google, Atlassian, and Microsoft. As a Product Support Specialist, you will be on the front lines interacting with Lucid’s... ...with our Product and Engineering organization. As a technical point of cont…
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What technical support specialists earn in Salt Lake City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$26 | $41k–$54k |
| Mid level | $25–$32 | $52k–$67k |
| Senior | $31–$40 | $64k–$84k |
Adjusted for the Salt Lake City market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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