$37.44k - $47.84k
escalation. Strong communication skills when supporting clinical and administrative staff.... ...We are recruiting for an IT Support Specialist on behalf of our client, which operates... ...as early-career applicants who…
Customer Support · Salt Lake City, UT
Technical Support Specialist jobs in Salt Lake City, UT
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
164
Open roles today
$20–$40/hr
Typical pay range
$59k
Median, full-time
6
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01
Open technical support specialist roles
11 shown of 164 · sorted by freshness
$105.4k - $207.8k
Work you'll do As a Senior Consultant, Strategy, Growth & Transformation on the Cyber Strategy team, you will be responsible for... Supporting cyber strategy engagements across multiple service types, including cyber ris…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
to become permanent. This position will play a central role in strengthening revenue operations through process design, forecasting support, reporting, and cross-functional coordination. The ideal candidate brings strong…
Job Description:The GS Select Onboarding Specialist is a critical, client-facing role within the firm’s growing third-party wealth platform, supporting the onboarding of new lending and deposit products, including securi…
or a comparable clinical/behavioral health care setting) to to support operations at the Hospital. This role will partner with clinical... ...and translating clinical/operational needs into actionable technical requireme…
The Client is seeking an experienced Business Analyst to support operations at the State Hospital. This role will partner with clinical... .... Collaborate with Product Owners, Scrum Masters, and technical teams to prior…
$89.6k - $198.4k
Foundation Behind Enterprise Analytics** CGI is seeking a motivated **Data Analyst – Data Integration & Enablement** to join our team supporting a major financial services client. In this role, you will help build and st…
$26.45 - $32.7 per hour
impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience & cr…
business analysis, strategic planning, and migration initiatives supporting the transition from legacy FX trading platforms, such as... ...gather, analyze, validate, and document business, functional, technical, and non-…
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team... ...Skills Providing customer break fix support for designated equipment Communicating... ...colleagues Requirements Typically…
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What technical support specialists earn in Salt Lake City
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$26 | $41k–$54k |
| Mid level | $25–$32 | $52k–$67k |
| Senior | $31–$40 | $64k–$84k |
Adjusted for the Salt Lake City market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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