The client currently lacks in-house Dayforce expertise and is mid-implementation with an SI partner, so this person will set up and support the HR, Payroll, and Benefits teams and become the internal go-to Dayforce exper…
Customer Support · Fresno, CA
Technical Support Specialist jobs in Fresno, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
79
Open roles today
$18–$38/hr
Typical pay range
$55k
Median, full-time
3
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01
Open technical support specialist roles
12 shown of 79 · sorted by freshness
direct other technicians and enhance their knowledge to become network administrators. Acts as Technical lead for all projects, drives continuous improvement, and supports digital transformation initiatives. Fosters a co…
Job Description Job Description Technical Support Specialist - Tier I: An established IT Consulting firm with 35 years in the industry is looking for energetic and motivated individuals to join our team. The ideal candid…
Management: Administer accounts, permissions, and security groups across Microsoft 365, ERP systems, VPN, and endpoint protection. IT Support: Be the go-to contact for Tier 1–2 issues, resolving problems quickly and esca…
driving record Required certifications or licenses (or willingness to obtain them) Why Join Lee's Air, Plumbing & Heating? Supportive, fun, and team-oriented company culture Steady work with a respected local company Opp…
$130k - $140k
business leads to understand requirements, identify gaps, and provide support to effectively plan and execute solutions. The position... ...master data, Account Receivables, and e-commerce. ~ Working technical knowledge…
Tech (UBT), and Lower Bay Technician(LBT) modules. ~100% certified completion of required computer-based training for Service Specialists and Advanced Specialists. Physical Requirements: ~ The Multi-Care technician posit…
Jiffy Lube Service Technicians perform our Signature Service Oil Change, service fluids and filters, and routine preventative maintenance. This is an important job in our Jiffy Lube stores and critical to our success. An…
Technician to join our team. If you excel at solving complex technical issues, enjoy collaborating with others, and seek to make a... ...apply. You will join a high-performing team of engineers who support and enhance cr…
$38 per hour
Job Description Job Description Description: SUMMARY OF FUNCTIONS: As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring…
warehouse team. The Role: As an IT Logistics Specialist, you are the crucial first step in our... ...assets. You will work closely with our technical team to keep our continuous-flow... ...specialized, safe-handling prot…
serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate... ...materials and documentation for end-users. Collaborate with technical teams to…
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What technical support specialists earn in Fresno
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$30 | $48k–$62k |
| Senior | $28–$38 | $59k–$78k |
Adjusted for the Fresno market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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