driving record Required certifications or licenses (or willingness to obtain them) Why Join Lee's Air, Plumbing & Heating? Supportive, fun, and team-oriented company culture Steady work with a respected local company Opp…
Customer Support · Fresno, CA
Technical Support Specialist jobs in Fresno, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
49
Open roles today
$18–$38/hr
Typical pay range
$55k
Median, full-time
4
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01
Open technical support specialist roles
12 shown of 49 · sorted by freshness
$29 - $46 per hour
**Position: Field Safety Specialist* * Location: Fresno, CA Company: Clear Path Utility... ...Safety Specialist must have knowledge in technical discipline for which incumbent is... ...emergency / non-emergency managemen…
$111.26k - $136.83k
developers, the Academic Technology Systems Specialist and other technical staff to ensure... ...posture; maintains and improves technical content for disaster recovery and business... ...# Contributes to and participat…
$66.82k - $82.18k
Program Specialist - Career Technical Salary: $66,818.00 - $82,179.00 Annually Location: SCCCD District Office - Fresno, CA Job Type... ...instructional materials and supplies; provides program marketing support; and per…
maintaining residential plumbing systems. This position requires strong technical expertise, adherence to safety standards, and professional... ...openings as necessary to accommodate installations. Hang supports and sec…
$133.2k - $172.37k
Description This unique opportunity supports the Fresno Territory covering Bakersfield... .... A minimum of 2 years as a Therapeutic Specialist is preferred. Preferred... ...marketing and sales management. Serves as a te…
AECOM is seeking a Field Safety Specialist (FSS ) for one of our offices in Fresno... ...projects, facilities, and operations while supporting safety programs and initiatives. Provides... ...services firm powered by deep…
$32 - $45 per hour
This position is ideal for an experienced electrical professional who enjoys hands-on technical work, solving complex problems, and delivering exceptional customer service while supporting the transition to clean energy.…
$23 - $28 per hour
contractor serving utility companies from our Paso Robles headquarters and regional hubs throughout California. Our mission is to support our clients’ expanding utility and infrastructure requirements by positioning MGE…
$133.2k - $172.37k
worldwide. As a Senior Field Activation Specialist within Gilead's HIV Prevention Team,... ...professionals. This unique opportunity supports the CA Central Valley, including Sacramento... ...a passion for learning and r…
POSITION SUMMARY The Housing Specialist provides housing support to participants in the Landlord Engagement and Mitigation Program. The incumbent will be able to cope with conflict, stress, and crisis situations through…
warehouse team. The Role: As an IT Logistics Specialist, you are the crucial first step in our... ...assets. You will work closely with our technical team to keep our continuous-flow... ...specialized, safe-handling prot…
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What technical support specialists earn in Fresno
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$24 | $38k–$49k |
| Mid level | $23–$30 | $48k–$62k |
| Senior | $28–$38 | $59k–$78k |
Adjusted for the Fresno market from national ranges.
03
What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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