$29 per hour
job summary: Our client is looking for a IT Systems Support Specialist for a year long onsite contract opportunity located in Sacramento... ...specialized receipt/label printers, barcode scanners). Tier 2 Technical Suppo…
Customer Support · Sacramento, CA
Technical Support Specialist jobs in Sacramento, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
217
Open roles today
$21–$43/hr
Typical pay range
$62k
Median, full-time
9
Fresh in this list
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01
Open technical support specialist roles
12 shown of 217 · sorted by freshness
candidate will have very good communication skills along with their technical skills. This person will be leading requirements gathering... ...development partner headquartered in Dallas, Texas. We support clients across…
skills for solutions developed ~ Willing to offer training support to team members with less experience The ideal candidate... ...were taken and subsequently adjusted. All work requires broad technical experience with SA…
Client is seeking an experienced Senior Business Systems Analyst to support large-scale IT initiatives for a government client. The ideal... .... Translate complex business needs into clear, actionable technical requirem…
testing, and documentation. Participate with other programmers and technical analysts on IT projects of a complex nature or unusually broad... ...Additionally, the Bureau offers mentorhship, career guidance, supportive m…
Information Technology Associate (IT Assoc) serves as a functional support analyst in the Business Systems & Analysis Unit. The position... ...) and related IT projects. The incumbent performs daily technical operational…
agencies, public, or other public jurisdictions and work on the most technical or critical work performed in the Post Issuance Unit. The... ...of Destroyed Payroll Warrant (CD113A and CD113B), and In-Home Support Service…
Under the general supervision of the Supervisor I, the Office Technician (Typing) is responsible for providing administrative support to technical teams in the California Geological Survey (CGS). The incumbent is partner…
California Correctional Health Care Services (CCHCS) seeks to fill Permanent/Full Time Analyst II/I in Workforce Consolidation & Reduction Support . Analyst II Under the direction of the Supervisor I, Workforce Consolida…
Payroll projects. - Demonstrate strong communication and interpersonal skills for effective stakeholder engagement. - Ensure broad technical support and expertise in SAP HR-Benefits and Payroll modules. - No background c…
Overview Drodex is seeking an IT Specialist to support the Administration for Strategic Preparedness and Response (ASPR) within the U.... ...communications systems. The IT Specialist will provide technical support across…
Services Unit (FSU) Subject Matter Expert (SME) for all aspects of the DHCS’ Human Resources Modernization Project (WorkDay) by supporting the design, testing, implementation, and adoption of new HR systems and processes…
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What technical support specialists earn in Sacramento
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $43k–$56k |
| Mid level | $26–$34 | $54k–$70k |
| Senior | $32–$43 | $67k–$89k |
Adjusted for the Sacramento market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
03
List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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