Overview Drodex is seeking an IT Specialist to support the Administration for Strategic Preparedness and Response (ASPR) within the U.... ...communications systems. The IT Specialist will provide technical support across…
Customer Support · Sacramento, CA
Technical Support Specialist jobs in Sacramento, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
112
Open roles today
$21–$43/hr
Typical pay range
$62k
Median, full-time
9
Fresh in this list
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01
Open technical support specialist roles
12 shown of 112 · sorted by freshness
$65k - $105k
per year Requirements: Previous Epic go-live At-the-Elbow support experience; the posting lists both 2 years and 3 years of Epic... ...in the organizations ticketing system. Escalate application, technical, interface, de…
configuration to meet the County's business requirements. A qualified candidate will have very good communication skills along with their technical skills. This person will be leading requirements gathering sessions and…
26-22445Salary$35.71 / hourRemote50% Remote Seeking an ITSSS whose primary duties will be to assist with the on-site Field Service support for the downtown team. This assignment will help support all of the downtown supp…
documentation skills for solutions developed * Willing to offer training support to team members with less experience The ideal candidate will... ...were taken and subsequently adjusted. All work requires broad technical…
and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. Fr…
$96.1k - $139.4k
seeking a Public Policy and Engagement Specialist to join our team working on integrated... ...copy publication.Present and communicate technical and policy analyses to diverse... ...audiences.Strong commitment to team s…
$194.29k - $297.9k
within California state, local, and education markets. This role supports a large-scale regional initiative and is responsible for... ...including the candidate’s actual work location, relevant experience, technical skil…
Job-ID29306518Reference26-26034Salary$35.71 / hourRemote50% Remote Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would…
$100.8k - $176.3k
experienced Service Desk Manager who excels at leading high-performing support organizations, improving customer experience, and building... ...stakeholders. How we’re transforming Government We use technical expertise a…
$20.5 per hour
to do or complete on a daily basis)? Build and maintain Epic Willow Inpatient and/or Willow Ambulatory application functionality, support pharmacy-related incidents, service requests, and operational workflows, gather re…
$51.6k - $85.1k
team player then we have an opportunity for you in our Office Support Services operation. Your future duties and responsibilities... ...several years of end user support experience, as well as high level technical experi…
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What technical support specialists earn in Sacramento
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$27 | $43k–$56k |
| Mid level | $26–$34 | $54k–$70k |
| Senior | $32–$43 | $67k–$89k |
Adjusted for the Sacramento market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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