$117.27k - $187.63k
other operational teams. You will work with portfolio managers and research analysts to enable the investment process including supporting investment calls, facilitating portfolio manager/analyst transitions, and respond…
Customer Support · Los Angeles, CA
Technical Support Specialist jobs in Los Angeles, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
435
Open roles today
$24–$48/hr
Typical pay range
$70k
Median, full-time
11
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Open technical support specialist roles
12 shown of 435 · sorted by freshness
$95k - $125k
GolfNow and GolfPass. Job Description This role serves as a key technical resource responsible for maintaining integrations, troubleshooting cross-platform business process issues, supporting eCommerce operations, and pa…
$87k - $131k
administration for data center, mission critical, and complex technical facility projects, and will be directly responsible for all architectural... ..., and advise clients on project-related construction matters. Suppor…
Join the Clean Energy RevolutionBecome a Sourcing Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the development and execution of strategic sourcing initiatives th…
Homeless Services, Technical Support SpecialistICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices a…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
$100k - $130k
ideal candidate combines strong financial acumen with advanced technical skills, exercises sound judgment, and enjoys solving complex data... ...improve forecasting accuracy, enhance reporting capabilities, support syste…
$108k - $135k
end IT Change Management lifecycle while supporting the integrity, accuracy, completeness,... ...proposed changes for operational, technical, security, business, and service impacts... ...Administrator (CSA), Certified I…
Network AdministratorCompany OverviewA manufacturing and technology organization is seeking a Network Administrator to help support and scale critical infrastructure across multiple facilities and cloud environments. Bas…
$85k - $116.8k
role in growing our direct-to-consumer business, with a focus on business performance tracking, initiative planning and ad-hoc model support. They will help identify some of the business’ key issues and opportunities by…
field operations, fleet, streets, and utilities. Experience supporting legacy-to-new system transitions, including vendor... ...implementations. Experience gathering and documenting business/ technical requirements acros…
Programmer Analyst As a Programmer Analyst, you will be a crucial member of the consulting team at Transomatic Corporation. You will design develop, and document solutions for our clients using our methodologies and tool…
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What technical support specialists earn in Los Angeles
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$30 | $49k–$63k |
| Mid level | $29–$38 | $61k–$79k |
| Senior | $37–$48 | $76k–$100k |
Adjusted for the Los Angeles market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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