testing and system implementation. Additional duties include the recommendation of improvements to CSI processes and procedures and support on Crystal Stairs' custom developed enterprise application (CC3). RESPONSIBILITI…
Customer Support · Los Angeles, CA
Technical Support Specialist jobs in Los Angeles, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
767
Open roles today
$24–$48/hr
Typical pay range
$70k
Median, full-time
3
Fresh in this list
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01
Open technical support specialist roles
12 shown of 767 · sorted by freshness
$80k - $90k
Job Description Job Description Role Description The User Support Analyst provides responsive, business-focused technology support... ...within role capability, and escalating to the appropriate technical resources when…
$60.3k - $80.8k
norms and solve complex and distinctive technical problems. The Business Operations team... ...administrative and workplace experience support team. Job Summary: The Technical... ...support teams, engineering, and media…
processes and technology platforms. Craft well-constructed technical user stories based on business goals, developer feedback, and... ...environment and is proud to be an equal opportunity employer. OPN supports a health…
Frontline, LLC - Managed IT Services has been a leading managed IT support provider in Los Angeles for over 10 years. We provide dozens of... ...with both PC and good Mac skills to provide fast and useful technical assis…
$25 - $26 per hour
Job Description Job Description Detox Support Technician - Substance Use Disorder Treatment BASIC FUNCTION ~ Monitor and provide leadership and supervision to clients during Detoxification. RESPONSIBILITIES Assist with a…
organization's software asset portfolio. This role supports the full software lifecycle within... ...skills with the ability to explain technical and licensing concepts to non-technical... ...Administrator (CSA) or Certi…
software asset lifecycle within ServiceNow SAM Pro. The role supports license compliance, maintains accurate entitlement and discovery... ...skills with ability to explain licensing concepts to non- technical audiences a…
$70.36k
Description Job Description Dreamscape Learn, a pioneer in immersive virtual reality learning experiences, is seeking a Technical Support Specialist to serve as a primary point of contact for customer support across the…
$22 - $29 per hour
Job Description Job Description Description: Job Title: Aquatics Technical Support Specialist II Department: Customer Support Reports To: Customer and Technical Support Manager Supervises: N/A Salary: Hourly; $22-$29 per…
$46.52 - $50.54 per hour
Job Description Job Description Title: Information Technology Support Analyst II Employment Type:6 months Compensation Range: $... ...-critical operations. The role supports internal users through technical troubleshooti…
This role is best suited for someone who can bridge business and technical teams and has hands-on experience driving system... ...systems projects (requirements → design → implementation → go-live → support) · Manage pro…
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What technical support specialists earn in Los Angeles
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $24–$30 | $49k–$63k |
| Mid level | $29–$38 | $61k–$79k |
| Senior | $37–$48 | $76k–$100k |
Adjusted for the Los Angeles market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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