Authority (SNVRHA) is currently recruiting for an Eligibility Specialist to join our team. Through its public housing programs, SNRHA... ...team is comprised of 200+ committed and caring professionals who support our mis…
Customer Support · Las Vegas, NV
Technical Support Specialist jobs in Las Vegas, NV
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
218
Open roles today
$19–$39/hr
Typical pay range
$58k
Median, full-time
6
Fresh in this list
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01
Open technical support specialist roles
12 shown of 218 · sorted by freshness
The Senior Analyst role supports the Caesars Entertainment ‘Enterprise Analytics’ department mission of providing world class analytical... ...projectsHelp to train, on-board, and develop junior analysts in technical ski…
$40k - $55k
Microsoft Office Clear, friendly communication skills with non- technical users Ability to research and solve unfamiliar problems... ...Network TCP/IP VPN VMware Windows Office 365 Support More: We are MyTechPro, a growi…
Caesars Digital, America’s leading sports book operator, is hiring a Licensing Specialist to the join the Compliance team. As a Licensing Specialist, you will be responsible for the preparation, completion, submission, m…
Enterprise Business & Digital Transformation (EB&DT) position supports the Lockheed Martin Aeronautics Division.The selected candidate... ...software and network support, systems imaging, Cyber Security technical tasks,…
resources, and vendors to deliver technology solutions that meet business needs. Serves as project leader for smaller-scale projects and supports assigned business applications. Work with users, IT resources, and vendors…
members and our communities. Job Description The Sr IT Technical Analyst works with business and IT leadership to assist in the... ...planning, delivery, and optimization of technology solutions supporting Boyd Gaming’s…
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our su…
providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and... ...articles, and contribute to KB documentation. This position requires technical…
$48 - $56 per hour
and advanced practice clinicians. They offer career opportunities across Clinical, Administrative, Technical, Ancillary, and Patient Care fields. The organization supports professional growth with ongoing learning, caree…
Inc., a Las Vegas, NV based IT Solutions firm, has multiple openings for Business Systems Analyst. Job duties include: Act as a technical liaison and present complex content to both technical and nontechnical stakeholder…
$75.5k - $80k
Requirements Determination (BRD) documents specifications for enhancements. Work directly with Architects and Product Owners to manage the technical aspects of the IT project. Participate in Joint Application Design (JAD…
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What technical support specialists earn in Las Vegas
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $19–$25 | $40k–$52k |
| Mid level | $24–$31 | $50k–$65k |
| Senior | $30–$39 | $62k–$82k |
National ranges — pay in Las Vegas typically tracks these.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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