! We are currently recruiting a Land Specialist to join our team and contribute to key... ...administrative, organizational, and communication support for land acquisition and development... ...but not required . Experie…
Customer Support · Phoenix, AZ
Technical Support Specialist jobs in Phoenix, AZ
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
357
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$20–$40/hr
Typical pay range
$59k
Median, full-time
9
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01
Open technical support specialist roles
11 shown of 357 · sorted by freshness
expertise in designing, implementing, and managing cloud-based network infrastructure, developing automation solutions using Python, and supporting enterprise applications built on Java. Nice to have skills: Closely work…
and data processing frameworks is required. The candidate should have experience in data integration, optimization, and analytics to support business intelligence and data-driven decision-making. Nice to have skills: Clo…
with one of the world's largest technology companies. As a BIM Specialist, you will collaborate with our BIM team to maintain accurate... ...variety of people.As a BIM Specialist, you will also provide support to the CAD…
$78k - $124.75k
partners across numerous business units, functional areas, and geographies. ResponsibilitiesThe Senior. Analyst, CFR Governance will: Support certain execution plans for operational risk management within the business un…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Required: Extensive ServiceNow HR Service Delivery experience, with technical knowledge of all aspects of the platform, including (but not... ...• Review strategic approaches and effectiveness of support function and bus…
Job Title: Technology Specialist - IT Service, Support and Operations | Java | Core Java Work Location & Reporting Address: Phoenix, AZ 85054 (Hybrid) Vendor Rate: 65.00 Contract duration: 12 months Target Start Date: Im…
What is our impact on the world?Watch Our Story:' Independently support enterprise connectivity services across office LAN/WAN, branch... ...standards, and change control requirements.Create and maintain technical docume…
do. Role: The Systems & Data Analyst II is responsible for supporting, enhancing, and optimizing the Credit Union's business... ...units, technology teams, and vendors by analyzing business and technical requirements, su…
$20 - $24 per hour
analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the Company’s PCs, printers, servers, IP phones, cell phones and related equi…
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What technical support specialists earn in Phoenix
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$53k |
| Mid level | $25–$32 | $51k–$66k |
| Senior | $30–$40 | $63k–$84k |
Adjusted for the Phoenix market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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