The client currently lacks in-house Dayforce expertise and is mid-implementation with an SI partner, so this person will set up and support the HR, Payroll, and Benefits teams and become the internal go-to Dayforce exper…
Customer Support · Phoenix, AZ
Technical Support Specialist jobs in Phoenix, AZ
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
562
Open roles today
$20–$40/hr
Typical pay range
$59k
Median, full-time
5
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01
Open technical support specialist roles
12 shown of 562 · sorted by freshness
experienced Business Analyst with strong Salesforce expertise to support enterprise Salesforce initiatives and business process... ...~ Serve as the primary liaison between business stakeholders, technical teams, and Sal…
are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time. Your skills, expe…
within 2 weeks of an offer. HireRight background check and drug screening required. The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp , assisting users via phone and email, troubleshooting iss…
$28.81 per hour
timely level-one hardware, software, voice, and network help desk support to agency personnel via phone, email, chat, and ticketing... ...Preferred Qualifications: - Minimum 2 years of technical support experience in a c…
Readiness Partner with Enterprise Technology leadership to support technology planning, prioritization, and roadmap development... ...Ability to collaborate effectively with business stakeholders and technical teams Abil…
Job Description Job Description The IT Support Technician is the first line of defense and will focus on the day-to-day execution of hardware provisioning, user access, and immediate technical troubleshooting. Your goal…
The Technical Support Specialist II. for St. Mary’s Food Bank (SMFB) provides client support for desktop-based software applications, hardware configurations and system analysis; provides assistance and solutions for int…
$50 - $60 per hour
Role Phoenix Staff is seeking a Business Systems Analyst to support a major enterprise technology initiative focused on improving and... ...role will be responsible for partnering with business teams, technical resources…
candidate is an experienced analytics professional who combines strong technical skills with business acumen and the ability to communicate... .... Develop actionable insights and recommendations to support strategic bus…
Technology Reports To: IT Manager Position Summary The IT Support & EMR Analyst serves as the primary point of contact for end-... ...paid holidays ~ Continuing Education Requirements: Technical Skills AthenaOne EHR/PM M…
Job Description Job Description Position Overview: The Technical Support Specialist position serves as first point of contact for the customer and provides technical assistance to computer users. Answer questions or reso…
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What technical support specialists earn in Phoenix
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$25 | $41k–$53k |
| Mid level | $25–$32 | $51k–$66k |
| Senior | $30–$40 | $63k–$84k |
Adjusted for the Phoenix market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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