IT Field Service Technician Industry: Manufacturing Location: Tolleson, AZ Interview Process: Phone interview first... ...in specialty materials and industrial production. This role supports the on site end user technolo…
Engineering & IT · Phoenix, AZ
IT Support Specialist jobs in Phoenix, AZ
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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$20–$47/hr
Typical pay range
$66k
Median, full-time
5
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Open it support specialist roles
11 shown of 91 · sorted by freshness
$48 - $58 per hour
Description: Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. Manage, mentor, train, and evaluate IT support staff while fostering a collaborative, hi…
Role Summary We are looking for a Client Support Specialist with a strong service mindset, excellent problem-solving abilities, and... ...resolution. This role is not primarily transactional support; it requires sound ju…
Job Summary (List Format): - Provide day-to-day onsite desktop support for Windows and MAC computer workstation hardware and software - Install, image, and repair computer workstations - Create and manage user accounts -…
Job Summary (List Format) Data Network Telecom Specialist - Contract-to-hire, 100% onsite position located in Phoenix, AZ (local... ..., preventative maintenance) with contractors, vendors, and supported agencies - Manag…
$73.9k - $128.4k
Info Back to Free Job Search Enterprise IT Technician I Vālenz Health ~ Full-time... ...IT Tech, you’ll provide remote IT support for staff and executives, ensuring a smooth... ...Related Jobs Supply Chain Procurement Sp…
Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is an award-winning, data-focused clinical research organization (CRO). We pride our…
$80k - $100k
Everlight Solar is seeking a highly skilled Salesforce Administrator who will design and code functional programs and applications, producing fully functional software applications according to requirements. As a Salesfo…
responsible for providing advanced technical support to ensure timely and effective... ...role emphasizes supporting Tier 1 Service Specialists by offering guidance, handling escalations... ...-801, AZ-104, etc.) CompTIA…
improving health and improving lives. Labcorp is seeking a Senior IT Service Technician to join our team in Phoenix, AZ. Work... ...within Arizona, Southern Nevada, and New Mexico is required to support Patient Service C…
$20 per hour
Gr8ttek is currently seeking a Desktop Support Specialist in Phoenix, AZ. This is a long-term potential CTH opportunity. The pay will be $20.00(W2) . The conversion is typically around 6 months. Our mission is simple: we…
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What it support specialists earn in Phoenix
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $20–$27 | $41k–$56k |
| Mid level | $27–$37 | $56k–$76k |
| Senior | $35–$47 | $73k–$97k |
Adjusted for the Phoenix market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
01
Help Desk Technician
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IT Support Specialist
03
Senior IT Support Specialist
04
Systems Administrator
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