salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Part Time Member Experience Specialist to join Kirtland Credit Union! This is a regular, part-time, 100% On-Site posit…
Engineering & IT · Albuquerque, NM
IT Support Specialist jobs in Albuquerque, NM
IT support specialists are the first call when technology breaks — diagnosing hardware, software, and account issues, and keeping employees productive. A common entry point into IT careers.
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Open roles today
$18–$42/hr
Typical pay range
$60k
Median, full-time
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Open it support specialist roles
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routine. Come shape the future with us. IT Rocket Lab’s IT team is responsible... ...who also thrive under the challenge of supporting all of our proprietary systems and people... ...finance to launch operations. IT SUPP…
$25 - $28 per hour
Job Description TOWER TECHNICIAN – Full-Time Position Forget the corporate ladder You love the outdoors. Adventure is in your blood. You enjoy real people, a comfortable shirt, and a good day’s work. If you’re not afraid…
Position Overview: The AV/ IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-... ...operations run smoothly and efficiently. The AV/IT Technician also supports staff and gue…
Mobile Service Technician POSITION DESCRIPTION: The Mobile Service Technician position will diagnose problems and perform identified repairs and routine preventive maintenance services on semi trucks under limited superv…
$40k - $54k
IT Field Technician (Open to applicants living within commuting distance of Albuquerque, NM.) If you are a self-starter, take... ...and adaptable IT Field Technician to provide on-site and remote support for hardware, so…
changes are documented, reviewed, controlled, tested, released, and maintained in accordance with applicable requirements. The role supports disciplined configuration control across PLM, CAD, ALM, DevOps, and enterprise…
Operations Support Specialist Supporting the Team Behind Every Trip At zTrip / WHC Worldwide , we are proud to be North America's largest taxi transportation provider, delivering safe, reliable, and innovative transporta…
and resourcefulness to everything they do. Together, we build enterprise IT solutions that empower our customers and strengthen national security. We are seeking talented professionals to support an upcoming U.S. Space F…
The Ministry Support Associate provides direct support to the Ministry Support Coordinator by assisting with special events, communicating with servants via phone and email, troubleshooting technical issues, and guiding…
Requisition Type: Regular Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and... ...Description INFORMATION TECHNOLOGY AND INFORMATION ASSURANCE SPECIALIST TS/SCI CLEARANCE…
We have an exciting opportunity for a Systems Administrator to join our team in our Albuquerque office. The qualified applicant will be able to demonstrate an ability to maintain a medium sized network that spans multipl…
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What it support specialists earn in Albuquerque
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $18–$25 | $37k–$51k |
| Mid level | $25–$34 | $51k–$70k |
| Senior | $32–$42 | $67k–$88k |
Adjusted for the Albuquerque market from national ranges.
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What employers ask for
The skills these listings keep naming
Windows and macOS troubleshootingTicketing systems (Jira, ServiceNow)Active Directory / Azure AD basicsHardware setup and repairMicrosoft 365 / Google WorkspaceNetworking basicsPatient, clear communicationDocumentationRemote support tools
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
A user says their computer is slow. Walk me through your troubleshooting.
Ask clarifying questions first, then check the obvious in order: resource usage, startup programs, updates, disk health. The structured approach is the answer.
How do you explain a technical fix to a frustrated non-technical user?
Show empathy first, plain language second, and confirmation the user is unblocked. They are hiring your bedside manner as much as your knowledge.
How do you prioritize when multiple tickets come in at once?
Impact and urgency: outages affecting many people before individual inconveniences, with communication to those who wait. Mention using SLAs if you have worked with them.
What do you do when you cannot solve an issue yourself?
Timebox, document what you tried, and escalate with full context. Knowing when to escalate is a strength, not a failure.
A user asks you to bypass a security policy to work faster. What do you say?
Decline kindly, explain the reason, and offer a compliant alternative or escalate the policy question. They are checking your judgment under social pressure.
How do you keep track of recurring issues?
Talk about ticket tagging, knowledge-base articles, and flagging patterns to reduce repeat work. Turning tickets into documentation shows initiative.
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Resume tips that move the needle
For it support specialists specifically — generic advice costs you here
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Include your ticket metrics: volume handled, first-contact resolution rate, or satisfaction scores if tracked.
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List the exact systems supported (Windows 11, macOS, M365, AD) because postings filter on them literally.
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Show knowledge-base or documentation contributions; they signal you reduce future tickets, not just close today's.
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CompTIA A+ or similar certifications materially help at entry level — list in-progress ones too.
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Mention the environment scale (number of users or sites supported) to give your experience context.
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Where this role goes
Typical progression
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Help Desk Technician
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IT Support Specialist
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Senior IT Support Specialist
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Systems Administrator
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