$17 per hour
Position: Entry Level Order Specialist/ Customer Service Representative Location : 6700 Bluewater Rd NW, Albuquerque, NM 87121 Department: Customer Service Pay Rate: $17.00 hour (Depending on Experience) with 90 Day Pay…
Customer Support · Albuquerque, NM
Customer Service Representative jobs in Albuquerque, NM
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
191
Open roles today
$14–$26/hr
Typical pay range
$40k
Median, full-time
4
Fresh in this list
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01
Open customer service representative roles
12 shown of 191 · sorted by freshness
Union. • Responsible for performing a broad variety of member service functions, including teller transactions, cash handling,... ...Required: • Minimum one year’s cash handling experience, sales and customer service req…
$18 per hour
Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in New Mexico. As a Customer Service Representative you will provide Cust…
$2,500 per month
We're a growing agency that builds products and services for small businesses in the US. We're building our calling team now, and you'll be one of the first callers. What you'll do * Call US business owners (real estate…
$14.62 per hour
center environment while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.... ...Degree (GED) equivalent, preferred. One (1) year heavy guest/ customer service e…
At David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...today! The Alterations Customer Servic…
On-Call Caregiver & Field Representative Location: Albuquerque, NM Company: Senior Helpers Albuquerque Employment Type: Full-Time / Hybrid... ...visits, caregiver check-ins, and field support to ensure service excellence…
Are you ready to work for an exciting and energetic company? Do you have great customer service skills and care about people you are helping? Do you want to work for a company that will allow you to grow and train you to…
$30k - $50k
As a Customer Representative, you will play a key role in supporting clients throughout their journey from the moment they book to the moment... ...that every interaction reflects our commitment to exceptional service. K…
The Customer Service Representative (CSR) facilitates inbound and outbound interactions via telephone, email, and live chat to ensure delivery of outstanding customer service through demonstration of skill and expertise…
We are looking for a customer- focused and detail-oriented Personal Lines Customer Service Representative (CSR) to join our team in Albuquerque, NM. The ideal candidate will provide excellent customer service while assis…
$18 - $20 per hour
who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. Call Center Lead-Setter Qualifications: ~ High School dip…
02
What customer service representatives earn in Albuquerque
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $14–$18 | $30k–$37k |
| Mid level | $17–$22 | $35k–$45k |
| Senior | $20–$26 | $42k–$54k |
Adjusted for the Albuquerque market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
03
Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
06
Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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