Summary The Business Systems Analyst (BSA) is responsible for supporting the migration of Forge applications into the Schwab... ...Administrator, this role will gather and document business and technical requirements, an…
Customer Support · San Francisco, CA
Technical Support Specialist jobs in San Francisco, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
426
Open roles today
$27–$55/hr
Typical pay range
$80k
Median, full-time
2
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01
Open technical support specialist roles
12 shown of 426 · sorted by freshness
$30 - $34 per hour
in life. Our services include academic support and college counseling, job placement and... ...IT Specialist Salary:... ...manager in day-to-day activities Offer technical support to staff and troubleshoot problems...
analysis using Microsoft Excel to extract actionable insights and support decision-making across teams. Collaborate with project... ...concise reports and visualizations to communicate findings to both technical and non-…
$40.3 - $60.45 per hour
effective, and meet the functional needs of Sutter Health. Provides support in the maintenance of asset control and adherence to... ...while maintaining the highest level of data security. Provides technical training and…
within a native office suite, and deploys them in secure environments for Fortune 500 companies. About the Role As a Member of Technical Staff, you will be part of the team responsible for the work platform. You will thi…
$80k - $100k
provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT... ...Position Overview: IT Support Specialist II is a mid-level role with over two to four years of experience and a strong techn…
$29 - $32 per hour
IT Heldesk Specialist Northern California (San Francisco Bay Area) Hourly rate: $29.00–$32.00 (based on experience) Work... ...Responsibilities Respond to user inquiries and provide technical support via phone, email, or…
-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal... ...-rounded Regional Service Technician who brings both hands-on technical exp…
$32 - $40 per hour
Description: Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours... ...communication skills and the ability to learn and adapt to technical challenge…
$85k - $90k
day-to-day IT operations. You’ll be providing a broad range of support services, handling questions ranging from the standard password... ...Deliver high levels of client satisfaction · Create high-quality technical docu…
Job Title: Combustion Systems- Staff Analyst Location: Brisbane , CA Pay range: $131,000/yr $62.98/hr Shift: 1st Shift Zip Code: 94005 Job Type: Contract-to-Hire or Direct Hire Start Date: ASAP Keywords: #Brisbanejobs; #…
$220k - $250k
Our client, an AI-driven healthcare company focused on personalizing patient care, is hiring a Member of Technical Staff to join their team remotely. The successful candidate will help build and scale the AI and data sys…
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What technical support specialists earn in San Francisco
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$35 | $56k–$73k |
| Mid level | $34–$44 | $70k–$91k |
| Senior | $42–$55 | $87k–$115k |
Adjusted for the San Francisco market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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