$21 - $23 per hour
dental, and vision insurance Paid time off, sick time, and holidays Opportunities for professional development and growth A supportive and collaborative work environment A chance to make a meaningful impact on the lives…
Customer Support · San Francisco, CA
Technical Support Specialist jobs in San Francisco, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
295
Open roles today
$27–$55/hr
Typical pay range
$80k
Median, full-time
9
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01
Open technical support specialist roles
12 shown of 295 · sorted by freshness
$109.8k - $206.7k
Services (VAS) opportunities across Visa. The team provides commercial deal advisory, financial modeling, pricing strategy, negotiation support, and governance oversight to help structure competitive client solutions whi…
Homeless Services, Technical Support SpecialistICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices a…
$75 - $80 per hour
who can operate across middle and back office functions, driving the full lifecycle from requirements gathering through go-live in support of a key upcoming product launch.ResponsibilitiesLead the configuration and build…
$122k - $145k
enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project…
Agency: Customs and Border ProtectionDepartment: Department of Homeland SecuritySub agency: Office of Field OperationsSalary: Starting at $111,896 Per year (GS 12)Dates: Open 09/23/2026 to 09/29/2026Schedule: Full-timeWo…
$57k - $201.7k
Specialist- Villeda Lab Department of Anatomy University of California, San FranciscoThe Villeda lab is seeking a Junior/Assistant/Associate/Full Specialist to join our group and contribute to new and ongoing projects. T…
pipelinesStrong communication skills — ability to clearly communicate data findings and recommendationsRole Summary Provide analytics support for Client’s NPA and Zonal Electrification programs, focused on accelerating b…
statements and maintain accurate vendor records.Assist with month-end close activities, accruals, and AP-related account reconciliations. Support audits by compiling AP schedules and providing requested documentation.Ide…
teams to solve complex business or systems issues. Generic Scope: Technical leader with a high degree of knowledge in the overall field and... ...: The Business Systems Analyst provides essential functional support and e…
$85 per hour
seeking a n IT Research Business Systems Analyst to provide support for research administration, accounts receivable, and related... ...Analyst Qualifications: ~5+ years of experience in functional/ technical support of…
$220k - $250k
Our client, an AI-driven healthcare company focused on personalizing patient care, is hiring a Member of Technical Staff to join their team remotely. The successful candidate will help build and scale the AI and data sys…
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What technical support specialists earn in San Francisco
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $27–$35 | $56k–$73k |
| Mid level | $34–$44 | $70k–$91k |
| Senior | $42–$55 | $87k–$115k |
Adjusted for the San Francisco market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
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Tier 2/3 Support Engineer
04
Support Team Lead
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Support Engineering Manager
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