$80k - $85k
system problems and help maintain smooth day-to-day business performance. We collaborate closely with cross-functional teams to support timely and successful project completion. We document process flows, system settings…
Customer Support · San Jose, CA
Technical Support Specialist jobs in San Jose, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
173
Open roles today
$26–$54/hr
Typical pay range
$79k
Median, full-time
9
Fresh in this list
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01
Open technical support specialist roles
12 shown of 173 · sorted by freshness
$75k - $80k
requirements and share project updates. We work closely with technical teams to ensure proposed solutions align with business goals.... ..., issues, and blockers. We prepare thorough reports and supporting documentation…
$102.9k - $141.5k
the extraordinary.Job Summary Reporting to the IT Manager, the ERP System Analyst role involves primarily supporting Baan ERP system, troubleshooting technical malfunctions, researching with stakeholders and delivering s…
$115k - $184k
Analytics community to influence Aurora’s tooling ecosystem in support of data analytics work streamsRequired qualifications3-4+ years... ...experience as a Data Analyst, Data Scientist, Data Engineer or similar technica…
$248k - $372k
propositions of Design IP products to executive management, marketing, architects, engineering teams within a customer’s organization.Manage technical and marketing teams to develop and execute strategies for proliferati…
external vendors to identify business needs, improve processes, and support the delivery of technology solutions that enhance efficiency,... ...verbal communication skills with the ability to engage both technical and no…
onboarding project.Turn business processes and customer requirements into concrete data transformations and modelling approaches.Make technical concepts land with non-technical stakeholders clearly.Data & Model Ownership…
$85.8k - $140.96k
evaluation. Updates partner portals, coordinates training sessions, and ensures all materials meet brand and compliance standards to support successful channel marketing initiatives. Position DetailsAffiliate Partner Man…
join our team in Santa Clara. In this role, you will be responsible for building, overseeing, and maintaining the infrastructure supporting the Client's global offices and labs. This encompasses two major areas: (1) part…
Role - Technical Support Specialist Location - New York, NY /Santa Clara, CA (onsite Job type- Full Time Employment Exp8 - 10 years of experience Job Description Must Have Technical/Functional Skills Linux systems Comman…
$80k - $100k
Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardwar…
$145k - $200k
infrastructure while also providing Tier 2/3 desktop engineering support for our end-user computing environment. This is a hands-on... ...configuration standards, operating procedures, inventories, and technical document…
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What technical support specialists earn in San Jose
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $33–$43 | $69k–$90k |
| Senior | $41–$54 | $86k–$113k |
Adjusted for the San Jose market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
01
Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
01
Help Desk Technician
02
Technical Support Specialist
03
Tier 2/3 Support Engineer
04
Support Team Lead
05
Support Engineering Manager
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