service. Our customers rely on us to design, implement, and support technology solutions that improve reliability, security,... ...Learn more at ITMC.net. Job Description As a Technical Support Specialist at 101VOICE, yo…
Customer Support · San Jose, CA
Technical Support Specialist jobs in San Jose, CA
Technical support specialists troubleshoot software, hardware, and account issues for customers, working tickets across tiers and documenting fixes for the knowledge base.
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$26–$54/hr
Typical pay range
$79k
Median, full-time
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Pay Rate: ~$14,730/mo (DOE) The Senior SAP FICO Production Support Analyst ensures the daily stability, compliance, and optimization... ...understanding of how FI integrates with upstream modules (MM, SD). Technical Prof…
$90k - $115k
motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT... ...offboarding and escalating complex probl…
effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential... ...skills. ed. Responsibilities Responding to requests for technical support in a timel…
dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Technical Diagnostic Specialist is responsible for supporting Service readiness for all incoming new products…
dimensional visualization to extend surgical technique and precision beyond the limits of the human hand. The Technical Diagnostic Specialist is responsible for supporting Service readiness for all incoming new products…
$88k - $110k
Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardwar…
Job Description Job Description Skill Sets Niche Skill Experience Preference Technical Writing No 5-10 Years Is Required Technical Product Owner No 5-10 Years Is Required AEM No At least 1 year Nice To Have Content Manag…
$115k - $158k
shipped, SiTime is changing the timing industry. For more information, visit Job Summary The Senior IT Support Administrator provides advanced technical support and systems administration for end‑user computing environme…
collecting, analyzing, and interpreting large sets of data to support business decisions. You will be expected to develop and implement... ...findings to stakeholders in a clear and concise manner. # Technical support :…
individuals overcome barriers to employment, build sustainable lives and communities. The IT Technician is responsible for providing technical support for computer systems, hardware, and software. They diagnose and resol…
Description Job Description TITLE: IT Systems & Technology Specialist LOCATION: S an Jose , CA Job Summary: We... ...across networking, security systems, hardware/software support, and large-scale technical deployments.…
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What technical support specialists earn in San Jose
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $26–$35 | $55k–$72k |
| Mid level | $33–$43 | $69k–$90k |
| Senior | $41–$54 | $86k–$113k |
Adjusted for the San Jose market from national ranges.
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What employers ask for
The skills these listings keep naming
Systematic troubleshootingTicketing systems (Zendesk, Jira)Operating systems (Windows, macOS)Networking basicsLog reading and reproduction stepsKnowledge base writingExplaining tech to non-technical usersSLA and queue managementPatience under pressure
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you troubleshoot an issue you have never seen before.
Show method: reproduce, isolate variables, check logs and recent changes, search known issues, then escalate with clean documentation. Method beats memorized fixes.
How do you explain a technical problem to a frustrated non-technical customer?
Give an example of translating jargon into a plain analogy, confirming understanding, and focusing on what happens next rather than internals.
When do you escalate a ticket, and what do you include in the handoff?
Show judgment about time and scope limits, and list a good escalation package: steps to reproduce, environment, logs, and everything already ruled out.
Tell me about a recurring issue you got permanently fixed.
Demonstrate pattern recognition: spotting repeat tickets, gathering evidence for engineering, and the reduction in volume after the fix or KB article.
How do you prioritize when the queue is full and SLAs are at risk?
Mention severity and impact first, quick wins to clear volume, and flagging SLA risk to your lead early instead of silently drowning.
What is your experience with our stack, or the closest thing to it?
Map your real experience honestly to their environment, then show learning speed with an example of a technology you picked up quickly on the job.
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Resume tips that move the needle
For technical support specialists specifically — generic advice costs you here
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Name your technical scope concretely: operating systems, SaaS products, networking, Active Directory, or SQL you have supported.
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Quantify performance: tickets resolved per week, first-contact resolution, CSAT, and SLA compliance.
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List certifications that pass filters, such as CompTIA A+ or Network+, ITIL Foundation, or vendor certs like Microsoft or Apple.
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Show tier progression and trust: tier 2 escalations handled, on-call rotations, or knowledge base articles authored.
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Mention the ticketing and remote-support tools you know, for example Zendesk, ServiceNow, Jira, and TeamViewer.
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Where this role goes
Typical progression
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Help Desk Technician
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Technical Support Specialist
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Tier 2/3 Support Engineer
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Support Team Lead
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Support Engineering Manager
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