$22.85 - $25.03 per hour
: Description The Floating Customer Service Representative coordinates and facilitates customer service requests, provides back up to team members, and completes special projects as directed by management staff. The Pay…
Customer Support · San Jose, CA
Customer Service Representative jobs in San Jose, CA
Customer service representatives answer questions, resolve complaints, and process orders and returns across phone, chat, and email, aiming to leave customers satisfied.
507
Open roles today
$21–$38/hr
Typical pay range
$59k
Median, full-time
3
Fresh in this list
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01
Open customer service representative roles
12 shown of 507 · sorted by freshness
oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.... ...relationships with a wide spectrum of customers to include Hospitals, IDN’s, Academic Institutions... ...other HCP meeting…
$59.5k - $89.3k
Working® by serving more than 4.6 million customers worldwide with maintenance, repair and... ...expertise. Known for its commitment to service and purpose-driven culture, the Company... ...Position Details The Field Acc…
$20 - $22 per hour
individual to generate leads for HVAC, generators, and water treatment services within one or more of our designated Costco locations. This... ...position Job duties will include: Engage with potential customers to help…
personalized group orders. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational... ...partner menus, efficient logistics, and exceptional customer service. Advoc…
$75.5k - $90k
solutions that grow and adapt with our customers’ journey. More than 200,000 organizations... ...accounts and partner with a sales representative to close ~Collaborate with the Customer... ...management skills ~Excellent…
$25 per hour
Randstad is seeking a Sales Development Representative for our global networking hardware and cybersecurity client. Location: Remote (... ...proactively reach out to target accounts that align with our ideal customer pro…
Pharmaceutical SalesTerritory Representative - Primary Care (Entry Level-Specialty) Are... ...company provides quality consultative service, coordinate and integrate outside alliances... ...personnel and resources to fit…
union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a will…
$35 - $45.77 per hour
consistently delivers market leading retention rates and more. The Renewal team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention…
better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our…
daily interactions with an established client base? At TD SYNNEX-Shyft Global Services is looking for an Inside Account Representative who can deliver results and provide exceptional customer service to our partners. In…
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What customer service representatives earn in San Jose
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $21–$26 | $44k–$55k |
| Mid level | $25–$32 | $52k–$66k |
| Senior | $30–$38 | $62k–$80k |
Adjusted for the San Jose market from national ranges.
03
What employers ask for
The skills these listings keep naming
Clear written and spoken communicationDe-escalationCRM systems (Zendesk, Salesforce)Product knowledgeMultitasking across channelsEmpathy and patienceAccurate data entryProblem solving
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Tell me about a time you turned around an angry customer.
Structure it: let them vent, acknowledge the frustration, solve what you could, and say how the interaction ended. Keep the customer sympathetic in your telling.
How do you handle a question you do not know the answer to?
Show honesty plus ownership: say you will find out, set a realistic timeframe, and actually follow up. Never guess to sound confident.
How do you balance speed with quality when there is a queue?
Mention using templates and knowledge bases for common issues while slowing down for complex ones, and knowing which metrics matter for each.
Describe a time you went beyond policy limits, or chose not to.
Show judgment: when a small exception preserved a customer relationship, or when you held a line and explained it kindly. Escalation is a valid answer.
How do you keep your composure after several difficult calls in a row?
Be practical: a breath between contacts, not taking anger personally, and resetting for each customer who deserves a fresh start.
What systems have you used, and how do you document a contact?
Name your CRM tools and describe concise, complete notes so the next agent never asks the customer to repeat themselves.
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Resume tips that move the needle
For customer service representatives specifically — generic advice costs you here
01
Quantify your work: contacts handled per day, CSAT or QA scores, first-contact resolution rate, or average handle time.
02
Name the platforms you know, such as Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom, and the channels you covered.
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Show progression or trust signals, like training new hires, handling escalations, or being assigned VIP accounts.
04
List languages you support customers in; bilingual reps are consistently in demand and often earn a differential.
05
Tie your experience to the employer's industry where you can, for example insurance, e-commerce, or SaaS support.
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Where this role goes
Typical progression
01
Customer Service Representative
02
Senior CSR / Escalations
03
Team Lead
04
Customer Service Manager
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