$70k - $120k
WeBox is driven by three core principles: customers first, value the strivers, and build... ...high‑potential, detail‑oriented Customer Success Associate to support the execution and... ...Detail-oriented with the abilit…
Customer Support · San Jose, CA
Customer Success Manager jobs in San Jose, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
409
Open roles today
$37–$83/hr
Typical pay range
$114k
Median, full-time
10
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01
Open customer success manager roles
12 shown of 409 · sorted by freshness
working to increase sales, develop new products, and ensure customer satisfaction, manage accounts, develop sales strategies, and collaborate with... ...skills, as well as a strategic mindset to drive growth and success…
$119.77k - $140.9k
on a journey to do our best. Helping the customers and businesses we serve to make better... ...Workday CoE Delivery Lead to establish and manage a high-performing offshore Workday... ...and scaled Agile frameworks.Demon…
$103k - $128.6k
The New BusinessMarket Development Manager (MDM) for CA manages the business development process in their respective region of the country... ...posted? Follow the link below to create an account and set up custom job al…
together. And we're just getting started. Join us to put AI to work for people. Job Description The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of custome…
$152.64k - $228.95k
Regional Account Manager, US HPP, San Francisco, CAThis is what you will do:Professionally... ...Alexion in educating HPP disease customers and identifying patients impacted by HPP... ...diagnostic approach to the diseas…
$137.2k - $185.7k
Workplace Resources (WPR) is looking for a dynamic Service Delivery Manager (Technical Services) for the Americas West Portfolio. This role... ..., innovation and scalability with Cisco's business and apply customer- dri…
place to do it.The roleAs Field Marketing Manager for the Americas, you'll own the... ...priorities, and a shared definition of success for each territory.Manage the Americas program... ...positive impact on your colleag…
Construction and general contractor project accountants, I have a GREAT role for you! Our hyper-growth client is looking to add to their team in September. This position is 4 days/week onsite and 1 day/week remote. The a…
$130.5k - $176k
translate complex cloud solutions into compelling customer value? At AWS, we're seeking a Product Marketing Manager who can shape the future of cloud computing. As... ...awesome marketing assets (e.g., website, videos, s…
IT Management Corporation (ITMC) is a technology solutions provider specializing in networking... ...Local Government, and Education (SLED) customers. Learn more at ITMC.net. Job... ...Description ITMC is seeking a Custo…
$189k - $283k
leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-... ...ensuring customers have a smooth experience Shape program management standar…
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What customer success managers earn in San Jose
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $37–$48 | $76k–$99k |
| Mid level | $47–$63 | $97k–$131k |
| Senior | $60–$83 | $124k–$172k |
Adjusted for the San Jose market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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