conversational user experience and automated data engineering pipelines. We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction. Job Overview The…
Customer Support · San Jose, CA
Customer Success Manager jobs in San Jose, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,017
Open roles today
$37–$83/hr
Typical pay range
$114k
Median, full-time
2
Fresh in this list
No email, no resume, no sign-up. Save any listing below and you start anonymously.
You're signed in. Saving a listing drops it straight into your pipeline.
01
Open customer success manager roles
11 shown of 1,017 · sorted by freshness
$113.7k - $199k
portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-... ...Identify, quantify, and track customer success metrics tied to efficiency, cost savings... ...and employee experience…
$116.4k - $192.1k
unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Digital Customer Success Program point person is responsible for designing and operating a scaled, digital-f…
$187.2k - $244k
role drives the adoption of software, services, and value realization, leading to successful renewals and growth by proactively managing and mitigating renewal risk throughout the customer journey in alignment with sales…
intelligent and sustainable solutions for group orders. Job Summary WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes ind…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
IT Management Corporation (ITMC) is a leading technology solutions provider specializing... ...strategic partnerships, and exceptional customer service. Our customers rely on us to... ...Description ITMC is seeking a Cus…
Job Description: Customer Success Manager Company: Netflix Location: 100 Winchester Circle, Los Gatos, CA, US Salary: Competitive annual salary paid in Pounds (£) About Netflix Netflix is one of the world's leading enter…
We are currently hiring multiple Remote Customer Support Coordinators to join our growing team. This position is fully remote and designed for individuals who enjoy assisting others and working in a flexible environment.…
$50 - $67.83 per hour
Job Description Job Description Customer Success Partner Operations Program Manager The Customer Success Partner Operations Program Manager is responsible for the seamless integration and ongoing management of partner op…
$175k - $225k
work with cutting-edge products like DataBricks and Snowflake, directly influencing client success. Key Skills Required: - Proven experience in client relationship management within the health and life sciences industry.…
02
What customer success managers earn in San Jose
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $37–$48 | $76k–$99k |
| Mid level | $47–$63 | $97k–$131k |
| Senior | $60–$83 | $124k–$172k |
Adjusted for the San Jose market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
03
Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
05
Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
06
Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
03
Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
Ten quiet minutes a day
Applying for customer success manager jobs in San Jose?
Robbi carries this page into your first day: your role, your city, your shift preference. Then it hands you a few small things each morning and keeps the pipeline honest.
Save what looks right here, then let Robbi hand you a few small things each morning and keep the follow-ups honest.
Start with this search
No email, no resume, no sign-up.
Open your tracker
Everything you saved is already there.