$120k - $140k
Who are you? As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership... ...SaaS environment. Reports to: Director of Customer Success Team: 3 US…
Customer Support · San Diego, CA
Customer Success Manager jobs in San Diego, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
485
Open roles today
$31–$71/hr
Typical pay range
$97k
Median, full-time
3
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01
Open customer success manager roles
12 shown of 485 · sorted by freshness
$23 per hour
Perks: $500.00 new hire bonus! Pay Range : $23.00 per hour to $24.00 per hour ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Bui…
$85k - $95k
service businesses, run structured BRs, and manage your expansion pipeline end-to-end. You... ...accounts: exec sponsor engagement, success plan revisions, escalation protocols Own... ...driven EBR decks connecting Worki…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
algorithm!) Key Responsibilities: Develop and implement marketing strategies for a personal brand and its related businesses. Manage and create engaging content for social media platforms. Edit videos and write compellin…
$75k - $100k
nationwide. Through the Portrait platform, clinics can: Manage their business operations and patient records Process payments... ...spend over time. This is not a “close it and move on” role. Success here comes from buil…
$133.6k - $233.8k
the Center of Excellence: Establish and manage ServiceNow's influencer center of excellence... ...a network of influencers, creators, and customer advocates who genuinely want to work with... ...Performance and Measureme…
Description Enterprise Strategic Account Manager (Enterprise Sales) Role Overview The... ...onboarding alignment, renewal, and expansion. Success in this role is measured by quota attainment, forecast accuracy, customer…
~ Ability to use clear and concise oral and written communications **Please note that your resume and candidacy is subject to customer approval and acceptance and clearing of the required background check. Salary is nego…
$75k - $100k
Loan Originator Success Manager About C2 Financial C2 Financial is one of the nation's top-ranked mortgage brokerages, with a 30-year... ...at least 3 years in a client-facing, originator-facing, or customer success func…
$64.7k - $120.4k
The Client Manager provides advice and assistance requiring technical and industry knowledge... ...standards. Develop analytical, customer service and communication skills needed... ...problems. Education and/or Experien…
$135k - $165k
national key account program and is seeking a Strategic Account Manager to lead relationships with large, progressive dairy operations... ...accounts nationwide Manage a defined portfolio of strategic customers with reve…
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What customer success managers earn in San Diego
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $31–$41 | $65k–$85k |
| Mid level | $40–$54 | $83k–$112k |
| Senior | $51–$71 | $106k–$148k |
Adjusted for the San Diego market from national ranges.
03
What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
05
Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
02
Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
04
Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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