$71.44k - $120k
About the TeamThe Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable... ...you have…4+ years of experience in account management, customer success, or p…
Customer Support · Los Angeles, CA
Customer Success Manager jobs in Los Angeles, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
937
Open roles today
$32–$73/hr
Typical pay range
$101k
Median, full-time
10
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01
Open customer success manager roles
12 shown of 937 · sorted by freshness
$133.37k - $156.9k
a journey to do our best. Helping the customers and businesses we serve to make better... ...Technology, and vendor-supported platforms. The successful candidate will lead complex projects... ...stakeholder alignment, dr…
and excellence. Our construction professionals; Construction Managers, Inspectors, Resident Engineers, and field specialists bring deep... ...benchmarks. Your contributions are critical to delivering successful, resilien…
$180k - $200k
help shape a smarter, greener future for global freight.Head of Customer Success Parallel Systems is building autonomous, battery-electric... ...expansion. This is a senior, high-ownership role for someone who can manage…
$88.5k - $138k
close high potential SMBadvertisers on Paramount Ads Manager. You will lay the foundation of a new team whois responsible... ...an expert on Paramount Ads Manager to ensureeach customer’ s first campaign is set up for su…
$103k - $128.6k
The New BusinessMarket Development Manager (MDM) for CA manages the business development process in their respective region of the country... ...posted? Follow the link below to create an account and set up custom job al…
$89.1k - $155.9k
solutions with the goal of helping our customers find and discover anything they want to... ...and applications- Experience in account management and selling of digital mediaPreferred... ...Experience with high-level neg…
responsible for driving and achieving specific sales goals by managing the business relationship of strategic accounts for our OEM segment... ...gains, and maintaining the portfolio of solutions and customer satisfaction…
$135k - $200k
for an Sr. Executive Technology Lead. A successful candidate must work well under pressure,... ...Architect, implement, and operate secure custom solutions and automations, including AI-... ...extensive resources like Pe…
of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water... ...and projects, assistance in implementing measures to drive successful project…
Customer Success Manager Company: Mamba Logistics Location: Remote / Hybrid Job Type: Full-Time Position Overview Mamba Logistics is seeking a proactive, organized, and relationship-focused Customer Success Manager to su…
$75k - $90k
ABOUT YOU We are looking for a Customer Success Manager who is executive-level communicator, deeply relationship-driven, and solutions-oriented to join our Customer Success team. The best candidate will be someone who th…
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What customer success managers earn in Los Angeles
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $32–$42 | $67k–$88k |
| Mid level | $41–$56 | $85k–$116k |
| Senior | $53–$73 | $110k–$152k |
Adjusted for the Los Angeles market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
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Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
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Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
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Customer Success Manager
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Senior CSM
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Team Lead / Manager of CS
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VP of Customer Success
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