$160k - $200k
Director of Customer Experience A growing and stable food distribution company is looking... ...-facing processes, including order management, communication workflows, customer onboarding... ..., or a related function. ~…
Customer Support · Los Angeles, CA
Customer Success Manager jobs in Los Angeles, CA
Customer success managers own a book of accounts after the sale, driving product adoption, running business reviews, and protecting renewals and expansion revenue.
1,246
Open roles today
$32–$73/hr
Typical pay range
$101k
Median, full-time
5
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01
Open customer success manager roles
12 shown of 1,246 · sorted by freshness
$150k - $200k
Director of Customer Experience Direct Hire | Onsite Downtown LA (flex for the right... ...candidate is a strategic builder who has successfully created customer experience programs,... ...and operational metrics ~ Exper…
$85k - $110k
transportation technology and service provider globally. As a Partner Success Manager at Via, you will be the face and voice of Via for our... ...experience in a client-facing role, whether in consulting, customer succes…
$145k - $165k
technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our... ...senior stakeholder relationships independently in consulting, customer success, or…
Strong organizational skills with high attention to detail Ability to work independently in a remote environment Previous customer service or client support experience preferred Passion for travel and helping others crea…
$75k - $95k
whole team faster and sharper. Internally, this position is formally titled Co-op Project Manager, though you will work with clients and represent the role as a Customer Success Manager. In a typical week you will: Run c…
$865 - $1,195 per week
the freight matches the bill (prevent wrong-load issues) Time Management Estimate realistic load/unload times Prevent... ...and TONU opportunities Keep clean, accurate load notes Customer & Broker Communication Send chec…
$90k - $110k
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency,... ...exceptional results. The Role We're hiring a Creator Success Manager to own both th…
Job description: COLAB is looking for a Sales Account Manager to join our team remotely from Los Angeles, United States. The ideal candidate should have experience working in a digital marketing agency and excellent comm…
Job Description: Experienced On/Off-Premise Account Managers – 20% Commission, No Cap, No Limits Longoria Wines is a renowned--and growing--producer of premium Santa Barbara County wines. We’re looking to hire experience…
accounts and drive multi-million-dollar AI, data analytics, custom development, and cloud engineering engagements Develop and execute... ...gaming clients (studios, publishers, platforms) Demonstrated success managing mu…
$110k - $130k
+ stores, our people are the key to our success. We are looking for smart, energized individuals... ...the Role This is not a multi-unit manager role with a fancier title. This is an... ...Store Managers with a focus on…
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What customer success managers earn in Los Angeles
Hourly first — that's how the offer arrives
| Experience | Hourly | Annual, full-time |
|---|---|---|
| Entry level | $32–$42 | $67k–$88k |
| Mid level | $41–$56 | $85k–$116k |
| Senior | $53–$73 | $110k–$152k |
Adjusted for the Los Angeles market from national ranges.
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What employers ask for
The skills these listings keep naming
Account managementOnboarding and adoption planningRenewal and churn managementExecutive business reviewsCRM and CS platforms (Gainsight)Data-driven health scoringCross-functional coordinationCommercial conversationsEmpathy with accountability
04
Interview questions worth rehearsing
With the thing the interviewer is actually listening for
Walk me through how you would run your book of business in the first 90 days.
Show a triage plan: segment accounts by renewal date and health, meet the at-risk ones first, and learn the product deeply. Structure beats enthusiasm.
Tell me about an account you saved from churning.
Name the warning signs, the root cause you uncovered, and the specific plan that turned it around. End with the renewal result and what you systematized.
How do you drive adoption when the customer's team ignores the product?
Go beyond training sessions: find the executive sponsor, tie usage to their stated business goal, and identify the workflow blocker honestly.
How do you handle expansion conversations without feeling like a salesperson?
Frame expansion as solving the next problem: it grows from demonstrated value. Describe partnering with sales and knowing when the account is not ready.
A customer demands a feature that is not on the roadmap. What do you do?
Show honest expectation-setting, digging into the underlying need, offering workarounds, and advocating internally with evidence rather than promises.
What metrics have you owned, and what were your results?
Come with numbers: gross and net revenue retention, NPS, adoption rates, or book size. Know what drove the number, not just the number.
Describe coordinating support, product, and sales around one difficult account.
Show that you were the quarterback: a single plan, clear owners, and one voice to the customer. Internal diplomacy is half this job.
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Resume tips that move the needle
For customer success managers specifically — generic advice costs you here
01
Lead with retention numbers: gross revenue retention, net revenue retention, and the ARR or account count of your book.
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Show expansion contribution, such as upsell revenue sourced or influenced, to signal commercial ability.
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Name your tools: Gainsight, ChurnZero, Catalyst, or Totango, plus Salesforce or HubSpot fluency.
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Specify your segment, for example enterprise with 15 accounts or SMB with 200, since motion differs completely.
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Include one or two saved-account or adoption stories with concrete outcomes rather than listing responsibilities.
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Where this role goes
Typical progression
01
Customer Success Associate
02
Customer Success Manager
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Senior CSM
04
Team Lead / Manager of CS
05
VP of Customer Success
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